The Executive Director Operations and Technology,
The project has led to the automation of about 80% of
Speaking recently on the progress recorded by the Bank on the project,
He cited some of the benefits recorded so far to include: consolidation of 41
Other benefits of the first phase of the project include: standardization of services across the bank, centralized processing of basic customer requests, prompt and seamless funds transfers, instant advice to customers on various types of transactions, and card issuance on the electronic card request management (e-CRM) platform which facilitates processing of all card requests under 24 hours.
The Executive Director noted that the second phase of the project which has already commenced will ensure the automation of Trade and Credit related functions such as Form 'M', Letter of Credit issuance, Bills for Collection payment, Trade Finance, Procurement, Loan Origination and Expense processes.
The automation will ease delivery of service and payments to suppliers.
Upon completion of the initiative, customers of the bank are expected to enjoy fully dedicated service support in every area of their business transactions.
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