Mobile and internet banking is now being used for transactions worth nearly
The second Way We Bank Now report also shows that millions of customers are using contactless cards, payment by mobile and SMS balance alerts. In 2014 the rate of adoption of digital banking has grown strongly with more than 15,000 people downloading banking apps a day.
Entitled It's in Your Hands, the study explains how technology has allowed customers to take more and more control over how they spend, move and manage their money.
The findings include:
* Internet and mobile banking is now used for transactions worth
* Banking apps for mobiles and tablets have now been downloaded more than 14.7 million times - a 2.3 million rise since January at a rate of around 15,000 per day in 2014.
* Internet banking services typically receive 7 million log-ins a day
* Spend on contactless cards is expected to rise to
* 2,274 bank branches have been refurbished in the past two years, underlining the commitment to high street outlets.
"This report shows just how enthusiastically the British public is embracing mobile banking, contactless cards and a range of other consumer-friendly banking technologies.
"The way we bank now has made it a lot easier for us to keep track of our finances, with far more options about how we spend our money and talk to our bank.
"This study shows that banks have, are and will continue to compete against one another to offer customers innovative technology to win your custom. It's a revolution putting more power in your hands."
"Digital banking is really shaking up the market, driving competition and innovation. This is great news for consumers and also potentially for the
"Our fintech and banking industries are some of the most advanced in the world. If supported by the right policy and regulatory environment, the IP created in building better digital banking for
EY produced a chapter in the report setting out the opportunity the
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