News Column

Off-line woes make librarian's life difficult

July 5, 2014



COMPLAINT: Users of the Westville North Library, in Rodger Sishi (formerly Blair Atholl) Road, complained to City Watch that the computers at the library had been off-line since last month.

Librarians were then forced to write down the details of books being returned or loaned from the library, and in addition to creating a backlog of work for them, the laborious process meant that popular and newer books were not going back into circulation promptly. The computers were finally activated again at the end of the month.

RESPONSE: eThekwini head of communication Tozi Mthethwa replied: "The municipality is aware that the library has been off-line since the beginning of June. The fault was logged with our IT department help desk on 2 and 3 June and the matter was reported to Telkom. The district manager has been following up on the issue on a daily basis.

"The network disturbance has been due to a broken cable. Telkom has indicated that they will repair the damage.

"We have tried alternative ways of using wireless|connectivity but due to the limitation to bandwidth and line we were not able to get the computers functional. Interim measures are being taken to reduce the backlog of returned books at the library. They are placed on a trolley which is moved back into the office once it is full to make space for more returns.

"The returned books are then taken to the Westville Library and New Germany Library to be returned to the system online.

"In this way staff will not have a backlog to contend with once the library is re-connected."

Sunday Tribune


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Source: Sunday Tribune (South Africa)


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