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Dubai Islamic Bank's "Smart Bank" set to redefine customer service

July 5, 2014

Dubai Islamic Bank (DIB) has announced the launch of 'Smart Bank', in line with His Highness Sheikh Mohammed bin Rashid Al Maktoum's, Vice-President and Prime Minister of the UAE and Ruler of Dubai, vision to transform Dubai into a 'Smart City'.

"For us, Smart Bank is not just a slogan, but a philosophy that reflects in every molecule of our interaction with the bank's vast and expansive client base," said Dr. Adnan Chilwan, CEO DIB.  "This novel and innovative idea is an extension of our Customer First programme built around customer centricity and focus. Fully aligned with Dubai's long term ambitions, we are committed to transforming the banking service industry through an extensive and innovative use of technology leading to a completely new and refreshing experience for all our customers and stakeholders," he added.

DIB aims to have the "Smart Bank" concept built into the customer experience across its entire client base, individual or institutional. "One of the key elements of this endeavor is a paperless transaction culture, which embodies DIB's commitment not only to enhanced customer experience but also to CSR and sustainability," said Dr. Chilwan.

The new platform will serve the growing demand for banking services by allowing customers to complete their banking transactions at DIB branches electronically through an entirely seamless process with faster turnaround times.

New customers may now complete their account opening formalities and walk out with their instantly issued ATM cards and cheque books within 15-20 minutes. System integration with the Emirates Identity Authority enables uploading of customer information directly from the Emirates ID cards into the bank's systems. Customer transactions are completed without filling forms using handheld electronic devices with digital signatures taken for secure and efficient processing. DIB has already launched the paperless, smart bank experience for customers across twelve of its branches in the UAE, with plans to roll it out across its entire network of 90 branches by end of October 2014.

In line with the Smart Bank initiative, the bank also recently announced a tie-up with Dubai Smart Government (DSG) which will electronically link the Government's Resources Planning (GRP) Systems and DIB to automate the financial processes for government suppliers and salary payments. The full automation of electronic payments with DIB allows staff at any government entity to send the due payments to suppliers and the salaries of employees directly through the automated and fully integrated platform provided by DIB.

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Source: CPI Financial

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