With the initial goal of launching a new in-house servicing department, Homestar Financial saw a clear need for a robust solution that would successfully enable the institution to strengthen its evolving loan servicing operations, without overwhelming its staff. Based on past experience with FICS’ comprehensive technology offerings, Homestar Financial made the decision to implement both Mortgage Servicer and Mortgage Accountant, citing ease-of-use and unmatched customer support as key factors in their decision.
“When we made the decision to bring servicing in-house, we sought a software that was flexible and easy to navigate, in an effort to prevent significant interruptions to our day-to-day operations,” said
FICS’ Mortgage Servicer automates residential loan servicing functions, including escrow administration, collections, investor accounting, payment processing, loss mitigation and year-end reporting. The user-friendly system provides Homestar Financial with immediate access to customer information at the touch of a button. To further support Homestar Financial’s servicing needs, Mortgage Accountant was selected to automate accounting capabilities, and simplify daily balancing and month-end reporting, including bank account reconciliation and the distribution and movement of mortgage funds through ACH.
Homestar Financial also elected to leverage FICS’ eStatus™ solution, which provides borrowers and investors with 24/7 online access to their specific loan information, as well as Radstar®, to efficiently manage documents and reports by imaging and storing them electronically. Since the implementation of FICS’ residential suite of loan software products, Homestar Financial has experienced noticeable enhancements to its servicing and customer service efforts, and fully expects to reap additional benefits in the future.
“In order to truly meet the unique needs of today’s servicers, the platform used to support a servicing operation must provide a high level of automation and flexibility,” said
Headquartered in Gainsville, Ga.,
Founded in 1983 and headquartered in
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