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OTRS expands IT service software training into Vancouver for clients in Canada

July 29, 2014

Vancouver, Canada (PRWEB UK) 29 July 2014

OTRS Group, the world's leading provider of Open Source Service Management software announces new IT service software training will take place in Vancouver, 15-19 September 2014. Users of the free to download "Helpdesk and IT Service Management" software can learn how to:

   •  Install, configure, customize and manage OTRS

   •  Increase their service desk's efficiency with its extensive features.

Earlier this year OTRS launched new training in London and previously these sessions were only held in US, Malaysia, Hong Kong, the Netherlands, Sweden and regularly in Germany.

Chief Information Officer Christopher Kuhn says: "Open Source software is great for saving on licensing costs and deploying it independently from the vendor. However, effective, it relies entirely on the client – as the vendor, we are the experts of our own systems and aim to use these sessions to part best practice and advanced system knowledge onto our strong client base in Canada. Training is a cost to any business but we believe the benefits of that expertise will result in long-term time and cost-saving."

Training for IT professionals in Canada is one of a few services offered by vendors around the country.

Public OTRS training sessions provide an excellent opportunity for all users of the IT service software OTRS so the training is available for anyone to sign up to, however contract customers will be given a 50% discount off the event price.

Kuhn concludes: "As the September training days are our first in Canada, but the last in North-West America in this year, we are expecting a great turnout from many of our established clients including: MobileMini, IBM, Washington State University and Washington State Liquor Control Board from the US as well as Hyperwallet Systems and University of Alberta from Canada. New users are also welcome, but are urged to book a place early."

There are seven places available for each session which will optimize the learning of participants to ensure the IT service software OTRS is correctly installed, configured and maintained - OTRS experts will guide participants every step of the way, and will unveil useful configurations of the OTRS system for example how to give different authorizations to users, mapping of queues according to the structure of your organizations as well as process automatizations with the OTRS Process Management module.

To book your place please contact sales(at)otrs(dot)com or visit:

About OTRS Group

OTRS Group is the vendor and world's leading provider of the open source OTRS Service Management suite, including the cloudbased Managed OTRS solution as well as the OTRS Help Desk software and the ITIL® V3 compliant IT Service Management software OTRS::ITSM. With subsidiaries in the US, the Netherlands, Hong Kong, Malaysia, and Mexico OTRS Group offers Managed Services as well as trainings, service support, consulting, and software development to businesses that want to increase the efficiency of their service management while saving costs and resources. Key customers include industry leaders such as NASA, IBM, Siemens, and Kentucky Fried Chicken as well as 130,000 other organizations worldwide. OTRS is available in 33 languages, offers an associated iPhone App, and is used by 60 percent of DAX 30 companies. Find out more about OTRS and our services at

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Source: PR Web

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