Splunk Cloud Ensures Service Level Agreements Are Met through
Real-time Monitoring, Troubleshooting and Business Analytics
SAN FRANCISCO--(BUSINESS WIRE)--
Inc. (NASDAQ:SPLK), provider of the leading software platform for
real-time Operational Intelligence, today announced that MindTouch®
selected Splunk® Cloud to monitor and troubleshoot their cloud-based
service in real time and to help provide business analytics to MindTouch
customers. Splunk Cloud’s reliability allows MindTouch, a cloud-based
customer success software provider that drives user adoption and creates
product experts with self-service product knowledge, to guarantee 99.9
percent uptime in its service-level agreements (SLAs) with customers.
Experience the power of Splunk Cloud immediately with the free Splunk
Online Sandbox. Watch the MindTouch
video and read the MindTouch
case study to learn more.
“MindTouch customers depend on us to increase their user adoption,
create product advocates with self-service support and for in-product
contextual help,” said Steve Bjorg, Founder and CTO, MindTouch. “Splunk
Cloud has been instrumental in helping us exceed our SLA uptime
guarantees, which is critical to our customers and their users. Other
cloud services failed to meet our standards for performance and
reliability. Splunk Cloud also offered the fastest time to value because
of how quick and easy it was to launch.”
MindTouch, which serves tens of millions of users daily on behalf of
their customers, effortlessly switched to Splunk Cloud and began to
collect and analyze machine data across its Amazon Web Services (AWS)
servers and cloud infrastructure with no need for additional IT,
administrative or operational overhead. With Splunk Cloud, executive and
customer support teams are able to provide business analytics to
customers about customer experience visits, searches, response times and
more. The developer operations team uses Splunk Cloud to test code and
monitor performance in both the staging and production phases. MindTouch
also gains immediate value from real-time visualizations, alerting and
reporting on key operational and business metrics. Insights gained from
Splunk Cloud are now visible across the entire organization, including
C-level executives, operations, development, marketing and customer
“It is tremendous to have a cloud business such as MindTouch select
Splunk Cloud to support the core of its business,” said Sanjay Mehta,
vice president of product marketing, Splunk. “Splunk and MindTouch share
the common goal of driving customer success. We are excited to empower
their organization with our industry-leading SaaS platform for
Operational Intelligence and are thrilled to see them realizing
substantive value across all facets of their business.”
CÉsar LÓpez-NatarÉn, software engineer, MindTouch, is scheduled to speak
the 5th Annual Splunk Worldwide Users' Conference. LÓpez-NatarÉn’s
session, “Combining SaaS and the Human Aspect to Achieve Cloud
Enlightenment,” is one of more than 140 sessions happening at .conf2014. Register
now to join more than 4,000 Splunk customers, partners, experts and
employees at .conf2014, which is being held October 6-October 9 at MGM
Grand in Las Vegas.
About MindTouch Inc.
MindTouch, Inc is a provider of cloud based customer success software.
MindTouch is transforming how all businesses drive customer success by
empowering them to author, capture and serve knowledge to their
customers in new ways and by creating insight from customers' behavior.
MindTouch creates shorter sales cycles, increases organic site traffic,
and turns new users into experts and brand advocates.
MindTouch is used by millions of people every day. Industry leaders like
Intuit, Remington, Hewlett-Packard, Verizon, Success Factors, Zuora,
MakerBot and RSA Security rely on MindTouch to support their customers'
success. Read more about MindTouch here: http://mindtouch.com
About Splunk Inc.
Splunk Inc. (NASDAQ: SPLK) provides the leading software platform for
real-time Operational Intelligence. Splunk® software and cloud services
enable organizations to search, monitor, analyze and visualize
machine-generated big data coming from websites, applications, servers,
networks, sensors and mobile devices. More than 7,400 enterprises,
government agencies, universities and service providers in over 90
countries use Splunk software to deepen business and customer
understanding, mitigate cybersecurity risk, prevent fraud, improve
service performance and reduce cost. Splunk products include Splunk®
Enterprise, Splunk Cloud™, Splunk Storm®, Hunk™ and premium Splunk
Apps. To learn more, please visit http://www.splunk.com/company.
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Splunk, Splunk>, Listen to Your Data, The Engine for Machine Data,
Hunk, Splunk Cloud, Splunk Storm and SPL are trademarks and registered
trademarks of Splunk Inc. in the United States and other countries. All
other brand names, product names, or trademarks belong to their
respective owners. © 2014 Splunk Inc. All rights reserved.
Jade Catalano, 415-848-8520
Ken Tinsley, 415-848-8476
Source: Splunk Inc.