IFS (http://www.ifsworld.com/), the global enterprise applications company, announces that DSL Ltd (http://www.dslinc.com/)., a leading commercial food service and restaurant equipment distributor and service provider, has chosen IFS Field Service Management (http://www.ifsworld.com/en/solutions/field-service -software/) and IFS Mobile Workforce Management (http://www.ifsworld.com/en/solutions/field-service -software/ifs-mobile-workforce-management/), components of IFS’ Enterprise Service Management offering, to enhance its service business, increase inventory availability while reducing expenses, and optimize customer equipment maintenance. Headquartered in
“We selected IFS because it will allow us to better serve our customers and meet our service level targets,” said
“IFS’ native, app-based mobile solution and dynamic scheduling functionality will allow DSL to set themselves apart as service providers. Having the tools to manage everything that happens with delivering service in the field will greatly enhance DSL’s service quality and efficiency, and boost its return on investment,” said
IFS Field Service Management and IFS Mobile Workforce Management will replace an ERP system that provided work order management and a custom BlackBerry-based mobile application. DSL staff will be accessing the following IFS Field Service Management (http://www.ifsworld.com/en/solutions/field-service -software/) and IFS Mobile Workforce Management (http://www.ifsworld.com/en/solutions/field-service -software/ifs-mobile-workforce-management/) components on Android smartphones: contact center, inventory and logistics, repair center, dynamic scheduling and optimized dispatch, contract and warranties, and a collaborative portal.
IFS (http://www.ifsworld.com/en/)™ is a globally recognized leader in developing and delivering business software for enterprise resource planning (ERP), enterprise asset management (EAM) and enterprise service management (ESM). IFS brings customers in targeted sectors closer to their business, helps them be more agile and enables them to profit from change. IFS is a public company (XSTO: IFS) that was founded in 1983 and currently has over 2,600 employees. IFS supports more than 2,200 customers worldwide from local offices and through partners in more than 60 countries. For more information visit: www.ifsworld.com.
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