Study Finds That RingCentral Provides Substantial Savings, Delivers
Improved Capabilities, and Increases Revenue by Customer-Facing EmployeesProvides Substantial Cost Savings. Eliminating PBX systems,
software, and maintenance along with standardizing fax services, web
conferencing, and videoconferencing onto RingCentral eliminated more
than $1.6 million in costs over three years.
Leverage RingCentral integration with salesforce.com. Using the
standard RingCentral integration with salesforce.com allowed the
composite organization to avoid development and maintenance costs of
Increase revenue of customer-facing employees. Making employees
more accessible to customers increased the average revenue per
customer-facing employee by 4%, providing more than $5.3 million in
increased revenue, and a total of $683,681 increased profit over three
SAN MATEO, Calif.--(BUSINESS WIRE)--
Inc. (NYSE:RNG), a leading provider of cloud
business phone systems, has announced the release of a new Total
Economic Impact™ (TEI) study examining the potential return on
investment (ROI) that companies may experience by adopting RingCentral.
Forrester Consulting, an independent marketing and technology consulting
firm, conducted the commissioned study on behalf of RingCentral.
Forrester interviewed a set of companies to form a framework, composite
company and ROI analysis. Forrester found that RingCentral enables
companies to increase efficiency, productivity, ROI and thus boost
revenue for customer-facing employees.
Forrester concluded that by using RingCentral for a composite
organization of 600 employees, a three-year, risk-adjusted return on
investment (ROI) of 182% could be expected with a payback period of less
than two months. Based on interviews with RingCentral customers which
migrated from on-premise PBX systems, the study showed that when
companies replaced voice services, fax services, web conferencing and
video conferencing with RingCentral, they eliminated the need for
multiple vendors and simplified their technology solutions.
The key benefits highlighted in the Forrester TEI study were the
Prior to coming to RingCentral, the target study companies had typically
invested in expensive upgrades for PBXs and regularly paid technicians
to keep the systems up and running. The study’s financial analysis found
that after switching to RingCentral they saved $512,070 over PBX
systems, $95,200 from RingCentral’s CRM system integration and
customer-facing employees increased their revenue by $5.3 million.
Forrester also included 5-15% risk adjustments in all their savings and
To read the full study please visit http://marketo.ringcentral.com/total-economic-impact.
The TEI study conducted by Forrester Consulting was commissioned and
funded by RingCentral. RingCentral has not independently verified the
findings of the TEI study. Actual ROI results and the benefits
experienced by companies adopting RingCentral’s solutions may vary from
the results of the TEI study and described in this release.
Inc. (NYSE: RNG) is a leading provider of cloud-based
business communications solutions. Easier to manage and more flexible
than on-premises communications systems, RingCentral’s cloud solution
meets the needs of modern distributed and mobile workforces, while
eliminating the expense and complications of on-premises traditional
hardware-based systems and software. RingCentral is headquartered in San
RingCentral and the RingCentral logo are trademarks of RingCentral, Inc.
Evie Goldstein, 650-516-4104
Source: RingCentral, Inc.