Eptica's innovative, linguistic-powered customer engagement software is increasingly being chosen by organisations across the globe to transform the customer experience. During Q2 2014, Eptica signed new customers in the retail, banking, telecoms and public sectors, including Transport for
During the quarter, the strength of Eptica's technology and approach was recognised by industry analyst Gartner, which positioned the company in its 2014 Magic Quadrant for the CRM Customer Engagement Center. The sole European company in the report, Eptica was one of only two vendors to transition with the same product from the retired Magic Quadrant for CRM Web Customer Service (WCS) Applications. This marks the fourth consecutive year the company has appeared in a Gartner Magic Quadrant.
"Successfully engaging with customers is now critical for organisations across every sector," said
Eptica is the European leader in multichannel and multilingual customer interaction management software, covering the email, web, social media, web chat and agent channels. Available on premise or as a Software as a Service (SaaS) solution, the Eptica Customer Engagement suite enables organisations to improve engagement with customers, increase efficiency and drive sales by delivering fast, consistent and personalised responses to their queries, through their channel of choice.
The Eptica customer engagement platform is designed around a central knowledgebase, powerful workflow and Eptica Linguistic Services(tm), advanced linguistic capabilities that enable organisations to quickly understand the tone, sentiment and context of digital interactions and automatically deliver personalised service.
Today, more than 400 organisations across all industries and in 15 countries rely on the power of Eptica's platform. They include Axa, Dixons, Domestic & General,
For more information visit www.eptica.com, connect with us on
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