Research and Insight Team Leader at
Tableau enables Radburn's team to have deeper conversations about the connections between data, solving more complex questions with greater speed. The team manages many different local government data sets, providing insights and answers for council staff with diverse roles such as social care workers, highway maintenance workers and librarians. The team role involves consultations with staff seeking answers from their data to drive through service roadblocks.
"We used to provide our colleagues with information around 'what', and we were often unable to deliver the 'why'". Radburn continues, "Tableau has opened up greater possibilities for us by allowing staff to interrogate data and see results on-the-fly in an easily understandable format. We're changing how people think about our data and the services we provide, because they are now enabled to ask questions and thereby drive insights that simply were too complex to see before, or to answer simpler questions much faster. It's an exciting time as we really unleash our pre-existing data resources and make even better decisions using what we have. The more data people have the more they ask!"
The next stage for Radburn's team is to cover all data-rich parts of the organisation, adding faster value to existing service delivery. Immediate targets include contact centre, customer and website data. The organisation is driving ever-greater efficiency and opening up transparency, making it quicker for both staff and residents to do what they need to do.
Keywords for this news article include: Software,
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