Answering the rapidly growing need for organisations to gain insights from the large volumes of unstructured feedback and content they gather, Confirmit Genius has been well received by customers and prospects alike. The solution uses advanced statistical techniques to assign categories and determine the sentiment by category for all types of unstructured text, including verbatim survey responses, social media feedback, web analytics, call centre records, CRM data and more.
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Two editions are available: Confirmit Genius Text Analytics, which provides categorisation and sentiment analysis for free-form text, including verbatim and other unstructured survey data; and Confirmit Genius Social Analytics which captures social media feeds, online media feeds, forum comments, blogs and more, and provides a powerful environment for analysing this data.
The two editions are integrated so that all social media feeds can be categorised and have a sentiment associated with each category. Confirmit Genius Text Analytics also integrates with Confirmit Horizons(TM), ensuring that any free-form text captured into Confirmit SmartHub(TM) has the same categorisation model applied and uses the same sentiment engine.
For further information about Confirmit Genius, please visit http://www.confirmit.com/what-we-do/product/confirmit-horizons/text-analytics.aspx.
Confirmit is the world's leading SaaS vendor for multichannel Voice of the Customer, Employee Feedback, and Market Research applications. The company has offices in
Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora,
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