News Column

American Modern Deploys Guidewire System for Claims Management

July 31, 2014

By a News Reporter-Staff News Editor at Computer Weekly News -- Guidewire Software, Inc. (NYSE:GWRE), a provider of software products to Property/Casualty (P/C) insurers, announced that American Modern Insurance Group (American Modern), a U.S. specialty insurer, has successfully deployed Guidewire ClaimCenter® as its new platform for claims management. EY (Ernst & Young), a Guidewire PartnerConnect™ Alliance member, worked together with American Modern to implement the system.

American Modern selected ClaimCenter as part of an organization-wide transformation initiative that included the selection of Guidewire PolicyCenter® and Guidewire BillingCenter®. The specialty insurer was determined to enhance the experience for its agents and customers by consolidating multiple legacy systems, improving reporting, and streamlining daily processes with a department-wide view of claims.

American Modern deployed ClaimCenter in a phased implementation approach by region, and is live across all of its residential, recreational and commercial lines of business. Even with detailed user testing and multiple internal and external integrations, ClaimCenter was deployed one month earlier than expected, and under budget.

"Our team's response to ClaimCenter has been overwhelmingly positive," said Heather Bolyard, claims services and information assistant vice president, American Modern. "In an internal survey of users live on the platform, we found that as a whole adjusters are really excited about the new capabilities and improved functionality ClaimCenter offers, and as a result are able to increase their service levels."

Keywords for this news article include: Guidewire Software, Guidewire Software Inc., Software.

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Source: Computer Weekly News

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