Cloud software firm recognized for its solution that analyzes and
shapes customer journeys with real-time communications
The report, Hot Vendors in Sales Enablement, 2014 by
“Sales Enablement is one of the fastest growing markets as enterprises look for anything that can accelerate their sales processes. Altocloud meets the challenge of prioritizing the right connections with prospects and customers by deftly combining real-time collaboration with predictive customer journey analytics,” said
“For today‘s CMO, marketing and sales lead-capture processes have become extremely results focused and data driven,” said
Altocloud provides a cloud-based platform that uses analytics and machine learning to drive more effective customer experiences. Altocloud monitors and analyzes mobile and web customer journeys so that the right level of engagement is automatically delivered to the best prospects, which can include embedded video, voice, screen sharing, chat or personalized content.
“We believe it is critical to engage prospects in their moment of need with real-time, personalized care in the right mobile and web context,” said Barry O’Sullivan, Altocloud CEO. “Our vision is to revolutionize customer communications by delivering smarter interactions through understanding and analyzing each prospective customer journey.”
Altocloud’s mission is to make customer contact more human by delivering personalized experiences, smarter interactions, faster resolution and satisfied customers to your business. We want to empower and improve human interaction and exchange of “in the moment” information between customers and companies, without brands having to invest in additional technology infrastructure or complex systems.
Barry O’Sullivan, CEO of Altocloud, previously headed Cisco’s