Energy Insights has released an IDC MarketScape study that provides
utility companies (electricity, gas, water, etc.) with insights into the
current capabilities and future strategies of mobile field force
management (MFFM) software vendors, guiding them in planning a new MFFM
Vendors are systematically enriching their product features and
functionalities. Many of them have broad capabilities and a future
vision that meets and anticipates the needs of utilities.
Different types of mobile devices and different operating systems
(iOS, Android, Windows Mobile, etc.) are agnostically supported by the
majority of vendors, but not yet consistently supported by all of them.
Mobile applications generally support text entry of various data
types, dropdown lists, dependent dropdowns (reference data), complex
data validation, etc.
The majority of vendors have deployed integrations with common GIS,
EAM, CRM, and ERP systems. GPS solutions and vehicle tracking systems
are also integrated. However, each MFFM solution differs in the
variety of vendors' applications into which it integrates, as well as
the level of available off-the-shelf adaptors.
Even if utilities still seem to prefer an on-premises installation,
the cloud option, specifically multitenancy, is more pervasively
offered by vendors, with some of them only offering cloud as a
possible delivery model.
MarketScape: Worldwide Utilities Mobile Field Force Management Software,
2014 Vendor Assessment (Doc #EIOS04W) provides a quantitative and
qualitative assessment of the characteristics that determine a vendor's
current and future success in the MFFM market. The 10 vendors evaluated
in this analysis are CGI; Clevest; ClickSoftware; IFS; isMobile; Oracle;
SAP; TOA Technologies; Ventyx, an ABB Company; and ViryaNet.
The study shows that:
"Mobile technologies enable innovation in the area of field worker
operations, positively impacting efficiency, safety, worker empowerment,
and ultimately supporting the company's business goals of operational
excellence as well as the reduction of opex and environmental impact,"
Bigliani, Associate Vice President and head of Europe, Middle East,
and Africa, IDC Energy Insights. "Utilities planning to invest in a
mobile field force management application should consider this study to
get a first independent assessment of software providers.
Company-specific business needs, or local market context needs, should
also be taken into account. Utilities' individual decisions must be
taken in the context of their specific organizational and process
maturity, and in consideration of the IT enterprise architecture and
For more information about the study, or to arrange a one-on-one
briefing with IDC Energy Insights' analyst team, please contact
Kanupriya at +44 20 8987 7111 or by email at email@example.com.
Studies are available to qualified members of the media. For information
on purchasing studies, contact firstname.lastname@example.org;
reporters should email email@example.com.
About IDC MarketScape
MarketScape vendor analysis model is designed to provide an overview
of the competitive fitness of ICT suppliers in a given market. The
research methodology uses a rigorous scoring methodology based on both
qualitative and quantitative criteria that results in a single graphical
illustration of each vendor's position within a given market. IDC
MarketScapes provide a clear framework in which the product and service
offerings, capabilities and strategies, and current and future market
success factors of IT and telecommunications vendors can be meaningfully
compared. The framework also gives technology buyers a 360-degree
assessment of the strengths and weaknesses of current and prospective
About IDC Energy Insights
IDC Energy Insights assists energy businesses and IT leaders, as well as
the suppliers that serve them, in making more effective technology
decisions by providing accurate, timely, and insightful fact-based
research and consulting services. Staffed by senior analysts with
decades of industry experience, our global research analyzes and advises
on business and technology issues facing the utility and oil and gas
industries. International Data Corporation (IDC) is the premier global
provider of market intelligence, advisory services, and events for the
information technology market. IDC is a subsidiary of IDG, the world's
leading technology, media, research, and events company. For more
information, please visit www.idc-ei.com,
email firstname.lastname@example.org, or call
IDC Energy Insights
Kanupriya, +44 20 8987 7111
Source: IDC Energy Insights