News Column

How Can You Build on Your Customers' Confidence Level & Increase Loyalty in the Banking Industry?

July 17, 2014



LONDON, July 17, 2014 /PRNewswire/ --


CEM IQ have teamed up with Jim Marous, publisher of Retail Banking Strategies for The Financial Brand, to put together this new infographic looking at current and future trends in customers' loyalty, engagement, and satisfaction specifically in the banking industry from the world's leading banks.

You can access the infographic here: http://bit.ly/CEM_infographic

If you have any trouble downloading the file please email enquire@iqpc.co.uk

View the Infographic Customer Service is on the rise and you will:

- Learn about four areas of opportunity which you can use to increase customer confidence - Discover how the use of customer insight can give you a better understanding of your customers' behaviour - Gain customer loyalty and understand how it will serve as a defence against new market entrants - Understand how important it is to focus on a consistent experience across multi channels.




This infographic was created in the lead up to CEM IQ's 4th Annual Customer Experience Transformation: Financial Services Summit, on 16th-18th September 2014 in London. The event will look at customer experience in a strategic context and evaluate how businesses can use it to their competitive advantage. To find out more, please download the programme here: http://bit.ly/CXFS_agenda

The 4th Annual Customer Experience Transformation: Financial Services Summit will take place on 16th-18th September 2014 in London. Find the full programme, speaker list and registration form here http://bit.ly/CXFS_agenda, call +44-(0)20-7036-1300 or email enquire@iqpc.co.uk.

Press are invited to attend this key industry event. If you would like a complimentary press pass please email Elena Patten at: enquire@iqpc.co.uk

Media contact: Elena Patten, Marketing Manager Tel: +44-(0)20-7036-1300, Email: enquire@iqpc.co.uk

CEM IQ


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Source: PR Newswire Europe


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