OpenSpan provides desktop automation and activity intelligence solutions that help transform transactions within leading global enterprises. In the contact center, back office and retail storefront business units, a majority of work performed by employees is transacted on the computer desktop. Capturing and analyzing transaction data from each employee’s desktop, companies can leverage this intelligence to better understand how workers perform their jobs and utilize the applications and systems. Using the aggregated transaction intelligence, continuous improvement initiatives can be implemented to drive increased efficiency and streamlined worker processes using desktop automation.
For Q2 2014, the company achieved a number of new customer wins in the financial services, healthcare insurance, property and casualty insurance and telecommunication industries. The company’s technology solutions – OpenSpan Desktop Automation and OpenSpan Activity Intelligence – continue to gain the attention of c-suite executives as solutions that can derive a more comprehensive understanding of worker performance, and an agile means to implement changes that help companies adapt more effective business processes that support evolving business requirements with near-immediate impact. In addition to revenue derived from new product sales from organic and expanding customer footprints, OpenSpan realized an increase in services revenue, attributed to new project deployments and ongoing transformation services projects across the globe.
“For Q2 2014, OpenSpan added several global leaders in the financial services space,” remarked
For enterprises that contend with ongoing regulations and compliance requirements, OpenSpan provides the ability to automate key processes that enforce specific requirements and decrease the opportunity for errors. “As new legislation is passed, banks and financial services companies, as well as healthcare insurers must comply with new rules and regulations or deal with stringent penalties,” commented Musser, “OpenSpan helps organizations like these support changes to the business processes that align compliance requirements with internal processes that increase adherence.”
In addition to the organic growth of customer acquisitions for Q2 2014, OpenSpan’s existing customer base continues to invest aggressively in expanding their OpenSpan deployments throughout the enterprise. “OpenSpan customers repeatedly communicate to us that the rapid return on investment from the OpenSpan solutions fuels the need to extend the use of OpenSpan solutions to other parts of their business,” concluded Musser. “OpenSpan continues to deliver significant value to these companies as they monetize the returns in operational efficiency, risk and compliance management, revenue generation and the customer experience. This success catalyzes their need for OpenSpan solutions, and is a testament to the impact OpenSpan has on their business and the value that is derived.”
OpenSpan is a provider of activity intelligence and desktop automation solutions that improve performance, drive revenue and increase efficiencies in contact center, back office and retail storefront environments. Activity Intelligence provides actionable, real-time activity and performance insight used to make informed decisions about people and technologies. Leveraging the critical insight from desktop analytics, organizations use desktop automation to streamline worker activity, simplify critical service processes and remove technology barriers as a means to deliver a gold-standard customer experience. OpenSpan solutions are deployed on more than 350,000 desktops across the world, and are optimizing billions of transactions in the banking and financial services, insurance, telecommunications, retail and technology industries. For more information, visit www.openspan.com.