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Researchers Submit Patent Application, "Self-Transaction Automatic Optimization Service Control System", for Approval

July 22, 2014



By a News Reporter-Staff News Editor at China Weekly News -- From Washington, D.C., VerticalNews journalists report that a patent application by the inventors Xie, Fei (Guangzhou, CN); Wang, Qinghua (Guangzhou, CN); Chen, Yunpei (Guangzhou, CN); Xie, Xingfeng (Guangzhou, CN); Tao, Pinde (Guangzhou, CN), filed on July 4, 2012, was made available online on July 10, 2014.

The patent's assignee is GRG Banking Equipment Co., Ltd.

News editors obtained the following quote from the background information supplied by the inventors: "With the development of financial computerization in China, financial self-service transaction has gradually become a main service approach of financial institutions for customers. However, with the wide range of applications of financial self-service terminals, security issues of financial self-service terminals are becoming more apparent, which have led to widespread concerns in society. Therefore, prevention of financial self-service transaction crimes has become a global issue.

"The popularity of self-service financial equipments has brought great convenience to people's lives, however, for some bustling districts in a city in which an inch of land worth an inch of gold, the limited quantity of the self-service financial equipments are often difficult to meet people's needs. Especially in China, the distribution quantity of the self-service financial equipments is about 160 per million people, which is less than one-third of the global average distribution quantity. The phenomenon of a long queue waiting for service in front of a self-service financial equipment is common. When queuing in front of a self-service financial equipment, due to some reasons such as environment, it is usually difficult for people to endure long time waiting.

"To take full advantage of the limited self-service financial equipment resources and improve satisfaction of the user with overall service of the self-financial equipment, under the current environment with shortage of self-service financial equipments, it is necessary to standardize the service order of self-service financial equipment by means of technical means, so as to create an impartial and harmonious service environment of self-service financial equipment, this is also in accordance with the interests of the vast majority of cardholders."

As a supplement to the background information on this patent application, VerticalNews correspondents also obtained the inventors' summary information for this patent application: "The invention provides a self-service transaction automatic optimization service control system to detect the current user queue of a self-service terminal and automatically convert the service mode of the self-service terminal between a general service mode and a time-slicing service mode according to the status of length of the queue, so as to allocate service resources effectively.

"The self-service transaction automatic optimization service control system provided by the invention includes:

"a time-slicing service mode generating module, configured to detect the current user queue of a self-service terminal, identify whether the user queue is in a long queue state, convert the self-service terminal from a general service mode to a time-slicing service mode if the user queue is in a long queue state, otherwise maintain the self-service terminal in the general service mode if the queue is not in the long queue state, wherein the time-slicing service mode provides business service of specific time or specific number of times to the user currently in operation of the self-service terminal;

"a service interrupting signal generating module, configured to detect whether the specific time or the specific number of times set in the time-slicing service mode is reached and send a service interrupting signal if it is reached; and

"a self-service terminal control module, configured to detect and receive the service interrupting signal, and control, according to the service interrupting signal, the self-service terminal to eject the bank card of the user currently in operation so as to end the transaction.

"The self-service transaction automatic optimization service control system provided by the invention adopts the time-slicing service mode generating module to detect the current user queue of the self-service terminal, and can automatically perform the service mode conversion of the self-service terminal between the general service mode and the time-slicing service mode according to the status of length of the queue. For example, when it is detected that the user queue is in a long queue state, the service mode of the self-service terminal is converted from the general service mode to the time-slicing service mode; after entering the time-slicing service mode, the self-service terminal service is divided relatively uniformly into multiple service sections by using the service slicing technique and based on the time or the number of times of businesses (including the number of times of business cycles and the number of times of user card cycles), and business service of specific time or/and number of times is/are set for the user currently in operation of the self-service terminal; when reaching of the specific time or the specific number of times is detected by the service interrupting signal generating module, a service interrupting signal is sent to the self-service terminal control module to eject the bank card of the user currently in operation, so as to end the transaction.

"Compared with the prior art, the implementation of the invention has the following benefits: firstly, quantization control and management are executed technically, and the control and management of the self-service terminal service can be achieved according to the change of the service environment; secondly, automatic estimation and identification of the service requirements in the service environment by the self-service terminal system is achieved, and standardized management is made to the long queue service, thereby the foundation for the self-service terminal service automatic optimization technique is laid; and estimation is made to the matching between the service requirement of the self-service terminal and the service recourses of the self-service terminal, thereby efficient allocation of the service resources is achieved.

BRIEF DESCRIPTION OF THE DRAWINGS

"FIG. 1 is a schematically structural diagram of a self-service transaction automatic optimization service control system provided by the invention;

"FIG. 2 is a schematically structural diagram of a time-slicing service mode generating module shown in FIG. 1;

"FIG. 3 is a schematically structural diagram of a first embodiment of a service interrupting signal generating module provided by the invention;

"FIG. 4 is a schematically structural diagram of a face change signal detecting unit shown in FIG. 3;

"FIG. 5 is a schematically structural diagram of a second embodiment of the service interrupting signal generating module provided by the invention;

"FIG. 6 is a schematically structural diagram of a third embodiment of the service interrupting signal generating module provided by the invention; and

"FIG. 7 is a flow chart showing business processing by the self-service transaction automatic optimization service control system provided by the invention which is applied in a self-service terminal control system of the prior art."

For additional information on this patent application, see: Xie, Fei; Wang, Qinghua; Chen, Yunpei; Xie, Xingfeng; Tao, Pinde. Self-Transaction Automatic Optimization Service Control System. Filed July 4, 2012 and posted July 10, 2014. Patent URL: http://appft.uspto.gov/netacgi/nph-Parser?Sect1=PTO2&Sect2=HITOFF&u=%2Fnetahtml%2FPTO%2Fsearch-adv.html&r=1200&p=24&f=G&l=50&d=PG01&S1=20140703.PD.&OS=PD/20140703&RS=PD/20140703

Keywords for this news article include: Asia, China, GRG Banking Equipment Co. Ltd.

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Source: China Weekly News


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