News Column

6,500 Barclays branch staff promoted to reflect changing nature of banking

July 14, 2014



ENP Newswire - 14 July 2014

Release date- 11072014 - Barclays has today launched the new role of a Community Banker, promoting more than 6,500 branch staff to a highly skilled team who are focused on making our customer's lives easier.

The move reflects the radical way banking is changing with customers increasingly choosing to conduct basic transactions through a digital platform and instead using branches for more in-depth conversations with staff.

With a more flexible and empowered team, staff will have more time to support our customers from branches through to the wider community.

From 1 October, Barclays will evolve the traditional 'Cashier' role into one 'Community Banker role'. Every 'B1 Cashier' will move up a grade to 'B2 Community Banker', more accurately reflecting their role with customers.

At the same time Barclays is investing in branches to make them counter-less, with staff in the banking hall helping customers on iPads rather than remaining behind a window.

Steven Cooper, CEO, Barclays Personal Banking, said:

'We know that really helping customers requires a lot of valuable people skills and this change is about investing in our colleagues and recognising their talents.'

Ends

Notes to Editors:

All current BA1 Cashiers will get a pay rise and promotion to BA2

The aggregate pay rise will be 2.8%, however individual increases will vary depending on their current salary

Barclays Apprentices and Barclays Degree Programme (Retail Trainee) colleagues will remain BA1

The Community Banker role will come into effect on 01 October 2014

About Barclays

Barclays is an international financial services provider engaged in personal banking, credit cards, corporate and investment banking and wealth management with an extensive presence in Europe, the Americas, Africa and Asia. Barclays' purpose is to help people achieve their ambitions - in the right way.

With over 300 years of history and expertise in banking, Barclays operates in over 50 countries and employs approximately 140,000 people. Barclays moves, lends, invests and protects money for customers and clients worldwide.

For further information about Barclays, please visit our website www.barclays.com.


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Source: ENP Newswire


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