News Column

Kenison, Dudley & Crawford Selects Palmetto Technology Group for IT Managed Services

July 2, 2014

Palmetto Technology Group said that it is providing IT managed services to the Kenison, Dudley & Crawford law firm.

"We're able to remove IT issues from their plates so the team at Kenison, Dudley & Crawford can focus on their core business," said PTG CEO Reed Wilson, in a release. "With our comprehensive IT support services, we manage all aspects of the firm's computer systems, from hardware and software to maintenance and support." Additionally, PTG ensures the firm's case management software interacts seamlessly with their accounting software.

Firm partner John Crawford said, "We went from handling our own computers to reaching out to someone who managed them for us."

Firm partner Tom Dudley said, "We're lawyers; we don't do IT. PTG came in and showed us what we had and what we needed, while also pinpointing potential issues before they became real problems."

"PTG knows we have a problem before we know we have a problem. This level of customer service is a huge benefit to Kenison, Dudley & Crawford," Crawford said. "What they do behind the scenes is magic to us."

"Our goal with every client is to address their needs before they know they have them," Wilson said. "Whether it's finding new solutions for mobile email access or patching security issues, we want our clients to know their information is secure and their systems are up and running."

Crawford said, "PTG gained a lot of credibility with us by offering suggestions for what we need to change but also by letting us know when we don't need to spend money unnecessarily."

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Source: Health & Beauty Close - Up

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