Millions of households without internet access pay an average of pounds 440 more a year for essential goods and services such as energy, telecommunications and banking, research reveals.
The financial penalty of continuing to access key services offline, as companies attempt to shift away from paper billing, represents 4.4% of average household income, rising to 5.4% for the poorest 10% in society, including older and vulnerable people.
Householders who cannot take advantage of lower energy and telecoms tariffs for switching to online-only services miss out on a potential annual saving of pounds 139, the
The research was carried out for campaign group Keep Me Posted, which is seeking to safeguard consumers' right not to be forced to receive only online bills and statements.
Internet access has almost doubled over the past decade, with the number of users increasing from 46% of the
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