News Column

Dubai Customs bills can be paid via smartphones, smart watches

July 1, 2014

The new apps for smartphones and smart watch are compatible with all operating systems and browsers.

Keeping in view Expo 2020, Dubai Customs has upgraded its smart services, now offering access to its services via the newly introduced smart watches as well.

It has also launched a revamped smartphone-enabled website and has begun campaigns to make customers aware of the new facilities.

The new apps for smartphones and smart watch are compatible with all operating systems and browsers.

"The new interactive design is responsive to any device," Sultan Ahmed bin Sulayem, Chairman of Ports, Customs and Free Zone Corporation, said.

Juma Al Ghaith, Executive Director of the Customs development division, said the smart watch site is compatible with all screen sizes and its interface features windows that can be used to directly access the desired service.

Smart watch-accessible services include getting information on the Customs declaration status, inspection request status, registration request status, as well as guarantee refund request status. Work is under way to offer the rest of Customs services on smart watches too.

Al Ghaith told Khaleej Times that the upgraded services also help customers pay their bills via smartphones and smart watches.

Bin Sulayem told Khaleej Times that over 10,000 transactions were processed since the launch of smart services two weeks back.

"The seamless, multichannel, accessible, reliable, and timely smart services are gaining popularity among customers as they save time, effort and money," he said. Smart Customs services also help improve business, as borne out by the statistics produced in the system on traders' import, export, and re-export activities, and top clients.

All the 20 upgraded Dubai Customs smart services can be availed via smartphones, tablets and smart watches at or

Bin Sulayem said the upgrading is in line with the "Smart Government" drive initiated by His Highness Shaikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE, and Ruler of Dubai. "Initiating direct communication with customers and involving them in making decisions related to their business is part of Dubai Customs' strategy," he remarked. "Their feedback is the foundation for service improvements."

Ahmed Mahboob Musabih, Director of Dubai Customs, said the smartphone-enabled website offers more flexibility and a user-friendly interface that provides better accessibility to services.

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Source: Khaleej Times (United Arab Emirates)

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