News Column

United States : New agreement to improve banking services for visually impaired customers

June 9, 2014



Governor Andrew M. Cuomo declared contracts with 12 banks statewide that will guarantee accessible services to people with visual impairments. An investigation by the New York State Division of Human Rights concluded that many had failed to do so, finding that many of the banks did not have websites accessible to users with visual impairments, did not offer documents in alternative formats, and had customer service representatives who were not prepared to offer information on accessibility features when contacted via telephone.


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Source: TendersInfo (India)


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