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Replace its existing IT Service Management software stack with a single software solution

June 9, 2014



Contract notice: Replace its existing IT Service Management software stack with a single software solution. Hampshire County Council is seeking to replace its existing IT Service Management software stack with a single software solution. Scope includes the purchase of the appropriate software and associated advisory services to assist with configuration and implementation of the software. The software should enable management of (but is not limited to) Access, Availability, Capacity, Change, Financial, Incident, IT Service Continuity, Knowledge, Problem, Release & Deployment, Request Fulfilment, Risk Management, Service Asset & Configuration, Service Catalogue, Service Desk, Service Level Management processes and Service Measurement and Reporting. Implementation will include (but is not limited to) configuration and installation of a Self Service Portal, Service Catalogue, Incident Management, Request Fulfilment, Asset & Configuration Management, Service Measurement and Reporting and automation of common support tasks. This contract is divided into lots: no Deposits and Guarantees required: The Contracting Authority reserves the right to require deposits, guarantees, bonds, warranties and other forms of appropriate security. As defined in the procurement documentation. Any requirement for deposits and/or guarantees would need to be satisfied prior to contract award. Time limit for receipt of tenders or requests to participate: 2.7.2014 - 14:00 Language(s) in which tenders or requests to participate may be drawn up: English.

Major organization : HAMPSHIRE COUNTY COUNCIL

Address : The Castle Winchester Hampshire SO23 8UJ Winchester For the attention of: Adrian Hull

Country :United Kingdom

Email : procurement.support@hants.gov.uk

Url : http://www.hants.gov.uk

Tender notice number : 192499-2014

Notice type : Tender Notice

Open date : 2014-07-02



Tender documents : T22542812.html


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Source: TendersInfo (India)


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