"When we heard what NCI needed, we simply called and said we already had the perfect solution for them," said
Much of Aquarium's work to date has focused on the importance of the customer journey and enabling insurers to extract compelling management information (MI) that was previously unimaginable. It is this understanding of the emotional connection between 'pet and parent', so important to customers, that convinced NCI that Aquarium was the partner they needed for the successful development of their latest venture.
"Aquarium had the right levels of enthusiasm, skills and experience that made their software and presentation a compelling demonstration that we could not ignore," said NCI Group IT Director
Aquarium has a proven track record of success with Capita, BDML,
"As a business, it wasn't practical, cost effective or indeed necessary to acquire all new hardware and software so we needed something that would dovetail with our existing systems seamlessly. The fact Aquarium needed little overhead on our existing IT infrastructure was important," added Craig. "Aquarium also delivered immediate deployment without any disruption to our business, which was also an important consideration for us, and more importantly, our customers."
Many companies have struggled to get to grips with pet insurance market and to make it profitable. Aquarium however provides the tools from underwriting and policy admin through to claims that helps insurers and affinity partners turn a healthy profit in a market that is still only 20% penetrated.
"It's a fact that some insurance providers have been put off, which is a shame when the path to profitability is not insurmountable with the right approach and software," added Mark. "Pet insurance has been treated as a bit of a pet project by some, when what this market sector requires is the same robust approach and respect given to other more traditional personal lines insurance categories. We were able to show NCI how our software has made game changing improvements to the profitability of the pet market following our sustained success in helping to price and underwrite successfully and at the same time combat fraud and reduce claims leakage."
With a track record developing systems for
Notes to editors
Craig successfully manages and maintains the Group's business systems and data security. Keeping up to date with the latest developments in the It world keeps NCI one step ahead in a competitive market and Craig continually researches, investigates and develops new and improved systems to ensure fast, effective and leading edge service is maintained.
Mark holds a Masters degree and a Diplome d'Ingenieur in engineering, speaks fluent French and lives in Oxford.
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