Consumer demand for improved service and positive interactions at the
branch prompts financial institutions to invest in instant issuance
High levels of customer engagement and positive experiences at the branch are more important today than ever. Consumers continue to value face-to-face interactions, especially when it comes to financial products. In fact, studies indicate that the majority of accounts are still opened at the branch versus online. In response, financial institutions are quickly realizing a need to issue cards on site within the branch environment to provide better service and positive interactions.
EFT Source’s instant issuance solution, Card@Once, has proven to be effective. Customers enter the branch and request a card. The data is securely transferred from the branch location to EFT Source, where it is immediately processed and converted into an encrypted print file that is returned to the branch electronically. Card@Once encodes the data and prints the card allowing the customer to walk away with a ready-to-use, permanent debit card.
“As consumers increasingly expect superior service from their financial institutions, instant issuance has become a necessity,” said
Established in 1977, EFT Source provides financial institutions with turnkey card programs and secure personalization of ATM and debit cards – from conceptual art to creative fulfillment services. Based in