Contact Canvas is AMC's open architecture platform that enables an improved call center experience. Contact center agents and knowledge workers can place, receive, transfer and conference customer interactions with full, real-time access to customer information. Screen pop is enabled through Contact Canvas' ability to transfer data from the CTI platform into an instant, convenient display of customer information.
To achieve Oracle Validated Integration,
"It is important to
"Achieving Oracle Validated Integration gives our customers confidence that the integration between AMC Contact Canvas 6.0 and Oracle Service Cloud is functionally sound and performs as tested," said
Through Contact Canvas, agents can handle calls more efficiently through inbound and outbound screenpops, customer service is improved by reducing the number of call transfers needed through enhanced intelligent routing, and activity reporting can be more accurate and consistent.
Every day, tens of thousands of contact center agents and knowledge workers around the globe use
About Oracle Validated Integration
Oracle Validated Integration, available through the Oracle PartnerNetwork (OPN), gives customers confidence that the integration of complementary partner software products with Oracle Applications and specific Oracle Fusion Middleware solutions have been validated, and the products work together as designed. This can help customers reduce risk, improve system implementation cycles, and provide for smoother upgrades and simpler maintenance. Oracle Validated Integration applies a rigorous technical process to review partner integrations. Partners who have successfully completed the program are authorized to use the "Oracle Validated Integration" logo. For more information, please visit Oracle.com at http://www.oracle.com/us/partnerships/solutions/index.html.
About Oracle PartnerNetwork
Oracle PartnerNetwork (OPN) Specialized is the latest version of
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