News Column

Abu Dhabi Department of Finance improves IT governance with Nexthink

June 8, 2014



ABU DHABI, 8th June, 2014 (WAM) -- The Financial Arm of the Government, Abu Dhabi Department of Finance (DOF) has selected Nexthink to implement IT governance to provide best-in-class financial services and continuity of facilities to local businesses, as well as employees.

The DOF plays an essential role in maintaining and developing the government s financial system, by linking all local government entities and overseeing an integrated management system for financial resources.

For such a significant operation, proper functioning of the IT infrastructure and early diagnosis of issues is crucial; to ensure service to employees (end-users) and local businesses is unaffected at all times. Nexthink provides DOF real-time visibility of their infrastructure and accurately shows how software and IT services are being consumed within the entity; enabling the resolution of issues much faster.

"Nexthink provides essential visibility and insight into IT operations and security for IT governance, enabling us to better manage demand, deliver value and protect against risk. Nexthink helps us improve efficiency and productivity, enabling us to resolve issues faster and provide a more proactive level of support," said Dr. Hazem Turki Alkhatib, CIO, Abu Dhabi Department of Finance. "Also with enormous volume and confidential data, we have a strict security policy that involves our security team to be on the lookout for any suspicious activities. With Nexthink s investigative IT analytics technology, we are able to detect malware before it spreads into our network and compromises any data."

The Abu Dhabi DOF strives for continued excellence and innovation by improving asset and savings management, controlling costs and efficient service delivery. Recognised for adopting the latest technologies, the IT team of the Abu Dhabi Department of Finance is responsible for delivering software and services to more than 2,500 employees (end-users) located in its head office and branches across the emirate of Abu Dhabi.

With Nexthink, the IT team of DOF is now able to gather comprehensive performance metrics and accurately measure the health of its infrastructure; by receiving real-time alerts concerning non-compliant user behavior and issues therefore improving the quality of service through a better utilised network.

"We are pleased to work with the Abu Dhabi Department of Finance and support its mission to foster an effective financial management framework across the Abu Dhabi government. The IT Analytics solution provided by Nexthink can offer tangible benefits to governmental agencies such as Abu Dhabi Department of Finance to enhance operational efficiency, reduce IT costs, secure data and streamline IT services," said Maged Eid, Regional Director, Nexthink.


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Source: Emirates News Agency (WAM) (United Arab Emirates)


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