News Column

American Express Serve® and Bluebird® Show You Where Your Money Goes With Free Tools That Track Spending and Budgets

June 5, 2014

Serve Expands Retail Availability and Free Cash Reload Network; Announces Co-Branded Product with Radio One

NEW YORK--(BUSINESS WIRE)-- American Express (NYSE:AXP) today announced it will add free personal financial management tools to American Express Serve1 and Bluebird starting this summer. These tools help customers monitor their spending by automatically sorting transactions into categories such as bills, food, fun, shopping and transportation so they can easily track where their money is going. When customers log in to their Serve and Bluebird accounts, they will also be able to create budgets, set spending limits and alerts, as well as set and track financial goals.

“With these new tools, we’re making it simple for our customers to know where their money is being spent, so they can track and manage their finances easily,” said Dan Schulman, group president, Enterprise Growth at American Express. “We’re focused on providing comprehensive and affordable options for the nearly 70 million unbanked and underbanked households in America2. We are pleased that consumers are finding value in our products, demonstrated by the strong demand we’re seeing for Serve and Bluebird.”

Bluebird and Serve Momentum

In the first four months of the year, American Express acquired 2.4 million customers on the Serve Platform, which includes Serve and Bluebird in the U.S. and LianLian in China, with over one million customers acquired in the month of April alone3.

For this same period, transaction volume processed on the Serve platform was $1.9 billion, almost tripling from the same period last year and representing an annual run rate of nearly six billion dollars.

Building Positive Financial Behaviors

Bluebird and Serve customers are demonstrating positive financial behaviors by using Direct Deposit to automatically add paychecks or government benefits to their accounts and putting money away for short term savings in a SetAside or Reserve account.

More than forty percent of funds added to Bluebird and Serve came through Direct Deposit year-to-date, which has been consistent since the feature was introduced. Customers are also putting away more than twenty-five percent of the money they add to their primary accounts each month into a linked SetAside or Reserve account. They are transferring money into SetAside or Reserve an average of three times a month, and they are using this money for future purchases like a vacation, big event, or for emergency funds.

American Express Serve Expands Largest Free Cash Reload Network4 and Retail Presence

American Express is adding Family Dollar to its free cash reload network and expanding to 27,500 stores nationwide including CVS/pharmacy, Walmart, and participating 7-ELEVEN locations. By July 2014, American Express Serve customers will be able to add cash for free at registers in Family Dollar stores via Incomm’s Vanilla Reload network.

In addition, American Express Serve will be available for purchase in more than 31,000 retail locations across the country. As of today, consumers can purchase Serve at Safeway and later this summer at OfficeMax and Hyvee stores enabled by the Blackhawk Network, a leading prepaid network. Serve can be found in the prepaid sections at these stores.

Serve Launches ONE VIP Card with Radio One

On June 16, 2014, Serve and Radio One will launch the ONE VIP Card from American Express Serve. ONE VIP is Radio One’s loyalty program featuring entertainment benefits. In addition to offering all of the features and benefits of American Express Serve, the ONE VIP Card will include:

  • Invitations to meet artists and celebrities through the Radio One ‘Meet and Greet’ experience;
  • ‘Club Access’ to special Radio One VIP areas in night clubs in certain markets; and,
  • Eligibility for ‘Hot Ticket’ giveaways and offers from Radio One based on location5.

    Consumers can register for the ONE VIP Card for free online beginning on June 16.

    “We are delighted with the momentum that we are building with our partners, customers and in the overall marketplace,” added Stefan Happ, general manager, U.S. Payment Options at American Express. “Our retail and partner network has grown rapidly over the last nine months, and there’s more to come. We are confident that our Serve and Bluebird products, which now include free and simple to use money management tools, bring greater value and more options to more people, in more places.”

    About American Express

    American Express is a global services company, providing customers with access to products, insights and experiences that help enrich lives and build business success. American Express Serve is a full-service reloadable prepaid access account issued by American Express Travel Related Services Company, Inc. Learn more at americanexpress.com and connect with us on facebook.com/amexserve, foursquare.com/americanexpress, linkedin.com/company/american-express, twitter.com/amexserve, and youtube.com/americanexpress.

    Key links to products and services: charge and credit cards, business credit cards, travel services, gift cards, prepaid cards, merchant services, business travel, and corporate card.

           
    (1)

    Available for Zynga, Chegg and Riot Games League of Legend Cards customers.

    (2)

    2011 FDIC National Survey of Unbanked and Underbanked Households

    (3)

    Represents new customer orders for Serve and Bluebird accounts and new LianLian agents and consumer relationships. Includes accounts in pended status and subsidiary accounts.

    (4)

    Based on a 2014 Aite Group study commissioned by American Express, as compared to the top eight prepaid card companies based on share volume at the time of the study. You can add as much as $500 or as little as $20 in cash for free at the register. Just give your American Express Serve® Card and cash to the cashier and your money is immediately added to your Card.

    (5)

    ONE VIP Loyalty Access benefits, including Meet and Greet, Club Access and Hot Ticket offers (collectively, “Radio One Benefits”), are provided by Radio One Inc. to registered holders of the ONE VIP Prepaid Card from American Express Serve. Benefits are provided in select cities on select dates and are subject to availability and Radio One, Inc.’s terms and conditions of use [Link http://www.Roievents.net/site/one-VIP-loyalty-Access]. In order to access Benefits, ONE VIP Prepaid Card Cardholders must first review, accept and agree to Radio One, Inc.’s terms and conditions of use by visiting www.Roievents.net/site/one-VIP-loyalty-Access. For a full description of current Benefits, including the current terms and conditions of use, visit www.Roievents.net/site/one-VIP-loyalty-Access. Radio One, ONE VIP Loyalty Access and Meet and Greet trademarks are the exclusive property of Radio One, Inc.






    American Express Company

    Felicia A. Mowll, 646-221-7227

    Corporate Affairs and Communications

    felicia.a.mowll@aexp.com


    Source: American Express


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