Following launch of How To guides, the Forum furthers its mission to
help members transform for success in the digital world with Frameworx
14; new release includes APIs, NFV specifications, privacy tools,
expanded customer experience management KPIs and more to improve
business agility, reduce cost and risk, and drive new revenue growth
TM Forum’s Zero-touch Orchestration and Operation Management (ZOOM) is
taking off with specifications
applicable to the European Telecommunications Standards Institute
(ETSI) network functions virtualization (NFV) Management and
Orchestration (MANO); a
gap analysis; and
user scenarios which provide guidance to the industry regarding
the relationship between ETSI MANO and TM Forum’s work, and sets the
priorities for ZOOM’s technical direction.
A preliminary Logical
Resource, Network Functional Model technical report provides
support for traditional networks, virtualization, software-defined
networking and NFV.
A new Privacy
Scoring maturity model quickly scores the high level privacy of a
digital service for customers, executives, or C-level specialists.
New features in TM Forum’s widely used Revenue
Assurance Maturity Model take businesses into the digital services
realm with revenue assurance function identification; adoption of risk
management principles and techniques for combating revenue assurance
issues; and new KPIs, and risk and coverage models.
NICE, France--(BUSINESS WIRE)--
Transforming to be a successful digital business demands more than
simply embracing new technology, it requires a fundamental change in how
a company thinks and operates, including embracing agile methodologies,
forging strong partnerships internally, truly understanding the needs of
the customer, opening up to partners, and much more.As part of
its mission to help its members transform to a digital business, last
weekthe Forum launched two new How
To guides. Today, at TM Forum Live!, TM
Forum furthers this mission with the launch of Frameworx 14, the
latest version of its Frameworx suite of best practices, to deliver a
host of new tools to help businesses improve agility, enable successful
partnerships, and drive customer value and loyalty.
“As businesses transform to succeed in the digital economy, TM Forum is
leading the charge by helping to guide our members through that complex
transformation journey,” said Nik Willetts, chief strategy officer, TM
Forum. “Our new How To guides are the first stage in providing the
blueprint our members need to succeed in the digital world. As the next
step, Frameworx 14 delivers critical tools, best practices and a common
taxonomy essential to successful digital transformation, and showcases
how the Forum is uniting our members to collaborate on common challenges
and raising their collective chances for success.”
The key new features in Frameworx 14 include network functions
virtualization (NFV) specifications and user stories; REST application
programming interfaces (APIs); 13 new big data analytics case studies;
innovative new privacy scoring techniques; and a new approach to
managing customer engagement with an integrated maturity model,
lifecycle model and metrics, among others.
In under six months, nearly 500 individuals from 160 TM Forum member
companies applied proven agile collaboration and development
methodologies to create 53 new features in Frameworx 14, guided by the
Forum’s strategic programs – Agile Business and IT, Open Digital
Ecosystem, and Customer Engagement.
TM Forum’s Agile
Business and IT Program helps service providers and enterprises
transform and continuously optimize their IT and business operations.
Key features in Frameworx 14 that support this program are:
TM Forum’s Open
Digital Ecosystem Program helps service providers, enterprises and
technology suppliers create, build and operate complex, innovative
services by developing the right tools, APIs, standards and best
practices. Key features in Frameworx 14 that support this program are:
A new web-based B2B2X
Partnering guide provides step-by-step guidance, tools and models
for business managers and technical teams.
Two new digital services management REST APIs found in TM Forum’s API
Zone enable integration capabilities for performance and service
level agreement management.
draft on the concept of Engaged Party in the Frameworx 14 suite
outlines an example transition from Supplier/Partner to Engaged Party
which is intended to improve the management of different types of
roles in complex value chains.
Digital Health Interoperability Toolkit providesbuilding
blocks for interoperability and business processes across the health
and communications sectors.
Engagement Program helps service providers continuously grow their
business by moving beyond traditional customer experience, and exploring
how to enable one-to-one customer engagement to maximize market share,
customer loyalty and growth opportunities. Key features in Frameworx 14
that support this program are:
Thirteen new big
data analytics use cases span functional areas, including customer
experience management, increasing revenue per user, improving roaming
experience, order handling improvements and field technician
optimization, helping service providers unleash the power of big data.
Over 45 new customer
experience management metrics measure trust, device loss,
real-time offers, file access (data service), and online portal
experience and digital service provider smartphone app experience,
bringing the total number of customer experience management metrics to
Adopted by 91% of the world’s largest service providers,
Frameworx continues to be the most widely used blueprint for effective,
efficient business operations. TM Forum members can now download and use
all the tools, best practices, standards, APIs and interfaces found in
this exciting new release.
As proof points on the success of Frameworx, the latest edition of TM
Study Handbook, available in print at TM Forum Live!, features 12
service provider success stories highlighting how they harnessed the
potential of Frameworx to successfully address a range of business
In addition, today, a total of 79 products and solutions from over 30
unique companies (both service providers and suppliers) have had their
products, solutions and implementations certified as Conformant to
Frameworx through TM
Forum’s Conformance Certification program. In fact, 72% of service
providers certified in TM Forum’s Frameworx adoption survey mandate
Frameworx in many or all specifications, and 75% claim that whether or
not a product or solution is conformant has an important influence on
their buying decision.
TM Forum Live! brings together all the elements of TM Forum’s focus on
Agile Business and IT, Open Digital Ecosystem and Customer Engagement to
lead the successful digital transformation of service providers,
suppliers and global enterprises. TM Forum Live! is the Forum’s flagship
event and features its industry-leading Excellence
Forum Live! Asia is set for Nov. 12-13, in Kuala Lumpur, Malaysia.
TM Forum Live! Digital Disruption is happening Dec. 8-11, in San
About TM Forum
TM Forum is a global industry association which helps its members
transform and succeed in the digital economy. The collective experience
and interests of our member community comprised of more than 85,000
experts from 900+ global enterprises, service providers and technology
suppliers drives everything we do, from thought-provoking research and
publications, to practical guidance, tools and best practices, hands-on
events, and training for business and IT leaders.
Through three key programs – Agile Business and IT, Open Digital
Ecosystem, and Customer Engagement – we provide a unique platform for
our members to connect and collaborate with individuals and groups from
around the world to solve key challenges and rapidly innovate to deliver
new services, improve business agility, partner for success, reduce cost
and risk, and enhance customer value and loyalty. To learn more about
the Forum and join our digital journey as a valued member and
collaborator, please visit www.tmforum.org.
Global TM Forum Media Contact
Elizabeth Coyne, +1 973 641 3247
Source: TM Forum