News Column

OpenSpan and IGATE Partner to Optimize Desktop Transactions

June 3, 2014

OpenSpan and IGATE align to deliver contact center desktop automation and activity intelligence solutions with rapid time-to-impact to FORTUNE enterprises

NEW YORK--(BUSINESS WIRE)-- OpenSpan, Inc. today announced a new partnership with IGATE to utilize OpenSpan Desktop Automation and Activity Intelligence to enhance its contact center operations and consulting services to its customers in North America and Europe. The alliance is being announced in conjunction with the companies’ participation in the World BPO/ITO Forum being held June 2-3 at the New York Athletic Club.

IGATE offers productized applications and platforms that provide cross-industry enterprise solutions that integrate technology and customer processes in a proprietary method called ITOPS framework. Under this framework, IGATE builds point solutions that address specific client issues, taking into account the market and industry context. IGATE business solutions, integrated with Data Analytics, Mobility, Digital technology and Cloud, are deployed within the following industries: Banking and Financial Services; Insurance; Healthcare and Life Sciences; Manufacturing; Retail and Consumer Products; Media and Entertainment; Energy and Utilities, and Product and Engineering solutions.

The partnership with OpenSpan will expand IGATE’s capabilities in delivering solutions that accelerate time-to-impact. Deploying agile desktop automation and activity intelligence solutions will enable these enterprises to derive greater value from their existing technology investments, ensuring a more compelling return on investment. Further, IGATE clients will be more equipped to drive improvements in critical key performance areas of these customer-facing business units.

“OpenSpan solutions have a winning track record among contact centers, helping large, FORTUNE 500 enterprises drive efficiencies, increase revenue generation, manage risk and compliance and optimize the customer experience,” remarked Anil Bajpai, senior vice president, BPO Services at IGATE. “Our alliance with OpenSpan will deliver more integrated solutions that empower business users to more effectively manage applications, systems and processes in a more efficient manner.”

"Contact centers are rapidly evolving into more strategic business units for the enterprise, and companies are partnering with industry leaders like IGATE to plan, design and execute solutions that provide competitive differentiation through the deployment of innovative solutions,” commented Rick Marquardt, executive vice president, business development and international operations for OpenSpan. “The alliance with IGATE will extend the footprint of OpenSpan solutions to deploy next-generation contact center solutions that enable streamlined operations and optimize transactions across the enterprise.”

About IGATE

IGATE is a global leader in providing integrated technology and operations-based solutions, headquartered in Bridgewater, New Jersey. As a trusted partner to corporations in North America, Europe and Asia Pacific, IGATE provides solutions to clients’ business challenges by leveraging its technology and process capabilities, underwritten by an understanding of domain and industry imperatives. With revenues over US$ 1.1 billion, and a global employee talent capital of over 31,000, IGATE offers productized applications and platforms that provide the necessary competitive and innovation edge to clients across industries, through a combination of speed, agility and imagination. IGATE is listed on NASDAQ under the symbol IGTE.

About OpenSpan

OpenSpan is a provider of activity intelligence and desktop automation solutions that improve performance, drive revenue and increase efficiencies in contact center, back office and retail storefront environments. Activity Intelligence provides actionable, real-time activity and performance insight used to make informed decisions about people and technologies. Leveraging the critical insight from desktop analytics, organizations use desktop automation to streamline worker activity, simplify critical service processes and remove technology barriers as a means to deliver a world-class customer experience. OpenSpan solutions are deployed on more than 350,000 desktops across the world, and are optimizing billions of transactions in the banking and financial services, insurance, telecommunications, retail and technology industries. For more information, visit www.openspan.com.





Carabiner Communications (on behalf of OpenSpan)

Rick Fernandez, +1-770-973-8401

rfernandez@carabinerpr.com

or

IGATE

Prabhanjan Deshpande “PD”

Corporate Communication and Media Relations

PD@IGATE.com



Source: OpenSpan, Inc.


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