Last year, I finally built my dream house. Yet more than a year on it doesn't have a kitchen. I ordered the units and fittings from
When I checked my online banking a few weeks later I was surprised to see that the cheque had been cashed by
You were right to hear alarm bells when you were first asked to pay in cash, as that leaves you unable to pursue any claim for the first deposit under the Consumer Credit Act. However, you could claim the pounds 7,000 deposit from your credit-card issuer: the bank legally holds joint liability with the trader for the full sum, even if only part of it was paid by credit card.
Early Nights' bank also has questions to answer as to why it cashed a cheque made out to a different name, especially when
Sky shows its limits as error over offer date costs dearly
On 1 April I saw a Sky newspaper advert for a broadband deal - an offer to refund up to pounds 100 of any cancellation fees charged by a customer's current supplier.
Since I was dissatisfied with my supplier and was six months into an 18-month contract, I decided to take up the offer. I did this on 7 April, using Sky's webpage. The cancellation charges amounted to pounds 139.72 and so I wrote to Sky to claim the maximum amount of pounds 100. Sky rejected my claim on the grounds that the broadband order was placed before the promotion period. Clearly, this is not the case since the newspaper advert and corresponding webpage appeared six days before my application but Sky is not budging.
It dawned on Sky, when I contacted its press office that, since the promotion ran from February to May you were indisputably eligible. Evidently some bods in customer services issued you with the wrong generic letter and were too witless to work out their mistake when you complained. You have now received an apology and the vouchers containing your refund.
If you need help email
firstname.lastname@example.org or write to Your Problems, The Observer,
Most Popular Stories
- Businesses, Investors Pressing for Green Policy
- E-scrap Recyclers Find Profits in Upgrades
- Congress Casts a Coy Vote on ISIS War
- Lower Used-Car Prices Roil the Auto Industry
- At Groupon, Not a Good Deal of Workplace Diversity
- 'The Voice' Sounds Different This Season
- Utah Hosts US Hispanic Chamber of Commerce Meeting
- Porn Lovers Get a New Search Engine
- Liberty Power Helps USHCC Go Green
- Investors Fret Yahoo's Future, Stock Dips