Performance in Context™ delivers a set of capabilities to guide the continuous improvement of customer experience and optimize business outcomes. It helps Line of Business and IT Operations teams by providing the operational data and actionable analytics needed to understand user behavior and what changes are necessary to impact it.
Context across Delivery Channels, from Web, Mobile and Apps to Networks
In addition to improving the ability to visualize and correlate real user monitoring data with Keynote’s active web and mobile monitoring, Keynote is introducing the web performance Health Score. With Health Score, a customer gets continuous individual performance analysis, receiving page-level performance evaluations of web sites with immediate suggestions on how to reduce errors and improve user experience and performance. Each Health Score is tailored according to delivery channel, whether on the mobile Web or the desktop.
Context with Competitive Intelligence
Keynote continues to improve its industry-leading market comparison offerings, showing comparative performance across top industry sectors and their key players. These include: Keynote Competitive Rankings, syndicated assessments of site performance and usability plus consumer brand attitudes, with new partner eVOC extending usability and customer experience analysis; and the Keynote Scorecards, which offer website and mobile app feature and functionality assessments. These offerings complement the 24/7 comparative data delivered through Keynote Performance Indexes.
Context through easy Integration with Enterprise Data Feeds
Enhancements to Keynote’s monitoring platform and RESTful API facilitate performance analysis across all of your measurement sources. These include support for HAR (HTTP Archive) and PCAP (packet capture) format data export, and real-time programmatic access to alarm data. These enhancements improve Keynote’s current support for integration with enterprise performance solutions from Splunk, Extrahop and Riverbed among others. As a result, customers like Central 1
“Today’s consumers increasingly expect an engaging, intuitive, and efficient digital experience that simply delivers on the brand promise regardless of the digital channel, device, network or operating system,” said
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Keynote is the global leader in cloud–based testing, monitoring and analytics for mobile and web, optimizing the value of every digital interaction, enhancing user experience and driving business value through online performance. The company runs the world’s largest cloud testing, monitoring and analytics network in the world and collects over 700 million mobile and website performance measurements daily. In 2012 Keynote, a
Keynote customers represent top Internet and mobile companies and include AT&T, Disney, eBay, E*TRADE, Expedia, Google, Microsoft,
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Ann O’Leary, +1-650-996-0778