MADISON, Wis.--(BUSINESS WIRE)--
a worldwide leader in document
process automation solutions, announced today it has been selected
Medical Corporation, a leading medical devices manufacturer, to
streamline the way incoming customer orders are managed with Esker’s
Processing automation solution. The solution works with Terumo’s
existing ERP system (JD Edwards), incorporating end-to-end automation
capabilities and integrated character recognition technology to make
every aspect of order processing more efficient, accurate and electronic.
Faster processing times. The time to process an order decreased
by 60% by keeping the workflow electronic with Esker compared to
manually processing the orders through the ERP system.
Better scalability and service. Even with the amount of inbound
customer orders increasing each year (32,000 in January 2013 to 35,000
in January 2014), workflow automation has allowed Terumo to maintain
its current staffing levels while still freeing up time for its
Customer Care team to focus on more customer-centric tasks.
Touchless processing.Terumo recently began leveraging
Esker’s “touchless” process, having already taught rules for 575
different customer orders, for which data entry is eliminated. Esker’s
Teach functionality is done quickly and easily by the business users,
and helps drive more effective automation throughout the process.
While many of Terumo’s customer orders are sent and received via
Electronic Data Interchange (EDI), some of the smaller hospitals and
clinics still send orders via fax or phone. Faxes would arrive in an
email inbox as a PDF and have to be cleared every day which created a
number of issues for Terumo’s Customer Care team. “We were getting
swallowed up by everything,” said Terri Calabrese, Director of Customer
Care and Accounts Receivable at Terumo. “A lot of calls were being
dropped due to all of the fax traffic, and we didn’t have enough
resources to manage the backlog properly.”
Order Processing Automation
Esker was selected as the solution provider after successfully
completing a proof of concept (POC), where 100 sample orders were
processed to demonstrate the solution’s function. “Esker’s upside was
too big to ignore — the functionality compared to the other products we
had experience working with was night and day,” said Calabrese. “We
loved that it could be taught rules to make it more customized to our
needs. The cloud
option was also a big plus, as we no longer have to worry about
equipment maintenance not working when the building is closed. Esker has
allowed us to be more versatile.”
Since implementing Esker, Terumo has seen a number of measurable
Terumo’s CFO, John Pinto, is impressed by how well the solution has been
received internally. “Among all of our recent process improvement
initiatives, Esker is the standout,” said Pinto. “When I posed the
rhetorical question, ‘What would you do if I took Esker away?’ everyone
said they would be truly disappointed. It’s wonderful to have that level
of support behind a new product like this.”
About Terumo Medical Corporation
For over 80 years, the name Terumo has been synonymous with
high-quality, innovative medical devices. Starting as a manufacturer of
clinical thermometers, Terumo Medical Corporation has grown into a
worldwide leader in hollow-fiber technology, blood-management systems
and endovascular therapy, with its medical products being used in more
than 160 countries and generating over $3 billion in global annual sales.
Today, Terumo develops, manufactures, exports, imports, markets,
distributes and sells a diverse portfolio of medical devices, supplies
and accessories, and generates $280 million in annual sales. Terumo
offers a wide range of products through its two business divisions:
Terumo Interventional Systems and Terumo Medical Products.
Esker is a worldwide leader in document process automation solutions.
Addressing all types of business processes, from accounts payable and
accounts receivable to order processing and procurement, Esker cloud
computing solutions enable companies to automate the reception,
processing and sending of any business document with one platform. Esker
helps over 80,000 companies around the world to reduce the use of paper
and eliminate manual processes while improving their productivity,
efficiency and environmental impact.
With 40.3 million euros in sales revenue in 2012, Esker operates in
North America, Europe and Asia Pacific with global headquarters in Lyon,
France, and U.S. headquarters in Madison, Wisconsin. Esker is listed on
the NYSE Alternext in Paris (Code ISIN FR0000035818). For more
information, visit www.esker.com.
Follow Esker on Twitter at twitter.com/eskerinc and join the
conversation on the Esker blog at www.quitpaper.com.
Emmanuel Olivier, 33 (0)4 72 83 46 46
Source: Esker, Inc.