News Column

Riverbed Simplifies Management of Unified Communications (UC) Applications with New SteelCentral UCExpert 5.0

June 24, 2014

SteelCentral UCExpert 5.0 manages the lifecycle for UC solutions, including Avaya and Cisco, by automating testing, config management and remote troubleshooting

SAN FRANCISCO--(BUSINESS WIRE)-- Riverbed Technology (NASDAQ: RVBD), the leader in application performance infrastructure, today announced the release of Riverbed® SteelCentralTM UCExpert 5.0, the latest version of its unified communications (UC) performance management solution, with added support for Avaya UC solutions. SteelCentral UCExpert 5.0 ensures the performance of business-critical VoIP communications and identifies problems before users notice, reducing downtime through proactive management of a company’s UC environment.

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Riverbed is the only vendor that supports the entire UC lifecycle for both Cisco and Avaya deployments with automated testing using actual phones, configuration management and remote troubleshooting without end-user involvement.

“Organizations are consuming a lot of resources to deploy enterprise unified communications platforms, but successful deployment is measured against the quality of the end user experience. When there are performance issues, native UC administrative tools often do not provide complete information to understand the scope and root cause, which reduces productivity and ROI,” said Nik Koutsoukos, senior director product marketing, SteelCentral. “SteelCentral UCExpert 5.0 allows organizations to reduce costs, improve productivity and be proactive in managing the complete lifecycle – deployment, change and ongoing management – of their unified communications environment.”

Blog Post: SteelCentral UCExpert 5.0 Streamlines Phone System Move to New Riverbed HQ:

The Best Way to Make UC Work at Global Scale

Ensuring consistent service availability and a superior end-user experience for UC applications is critical to the successful adoption of these apps by end users across the enterprise. According to the 2013 Gartner Magic Quadrant for Unified Communications, “the quality and effectiveness of the overall user experience across all devices will heavily influence the effectiveness of the solution, its adoption rate and, ultimately, enterprise productivity.” Avaya has been a long-time industry leader in UC and IP Telephony and was cited as a leader in the 2013 Gartner Magic Quadrant for Unified Communications.

Call center managers need to ensure that customer-facing, critical numbers are always available and the need to route calls properly to prevent disruption to the business. With SteelCentral UCExpert, managers can schedule regular testing of these numbers to verify they are available and responsive before any customer-impacting issues occur. Also, the configuration management feature allows help desk teams to instantly compare phone configurations and identify specific settings that are incorrectly set, providing valuable intelligence and shortcutting the process for level 3 telecom teams performing the actual troubleshooting.

SteelCentral UCExpert is part of the Riverbed SteelCentral product family (formerly OPNET, Cascade and NEOP), recognized by Gartner as the only “Leader” in the Magic Quadrants for both Application Performance Monitoring (2013) and Network Performance Monitoring and Diagnostics (2014). SteelCentral is the only performance management and control suite that combines user experience, application and network performance management to provide the visibility needed to diagnose and resolve issues before end users notice a problem, call the help desk to complain or jump to another web site out of frustration. Riverbed SteelCentral is part of the Riverbed Application Performance Platform™, the most complete platform to enable organizations to embrace location-independent computing, so that business objectives – not technical constraints – drive how applications and data are delivered.


SteelCentral UCExpert 5.0 is currently available.

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    About Riverbed

    Riverbed at more than $1 billion in annual revenue is the leader in Application Performance Infrastructure, delivering the most complete platform for Location-Independent Computing. Location-Independent Computing turns location and distance into a competitive advantage by allowing IT to have the flexibility to host applications and data in the most optimal locations while ensuring applications perform as expected, data is always available when needed, and performance issues are detected and fixed before end users notice. Riverbed’s 25,000+ customers include 97% of the Fortune 100 and 96% of the Forbes Global 100. Learn more at

    Riverbed and any Riverbed product or service name or logo used herein are trademarks of Riverbed Technology, Inc. All other trademarks used herein belong to their respective owners.

    Riverbed Technology


    Lori Bertelli, 916-216-2968



    Renee Lyall, 415-247-6353

    Source: Riverbed Technology

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