Notice Type: Presolicitation Notice
Subject: D-- PBX Maintenance for AITC and South Park New Action
Classification Code: D - Information technology services, including telecommunications services
Solicitation Number: VA118A14R0171
Contact: Kevin D HodgeContract Specialist 512-981-4455 mailto:firstname.lastname@example.org
Setaside: Service-Disabled Veteran-Owned Small BusinessService-Disabled Veteran-Owned Small Business
VA Technology Acquisition Center(
VA TAC Austin
Date: 06/25/2014, Time:
**At the gate please mention that you are there for a site visit with Mr.
Important: Please bring your driver's license!
52.237-1 SITE VISIT (
Offerors or quoters are urged and expected to inspect the site where services are to be performed and to satisfy themselves regarding all general and local conditions that may affect the cost of contract performance, to the extent that the information is reasonably obtainable. In no event shall failure to inspect the site constitute grounds for a claim after contract award.
(End of Provision)
NAICS Code: 541519 Other Computer Related Services
The Contractor shall provide technical expertise and maintenance services, including labor, parts, materials, and tools for the existing in-house voice and data network. The Contractor shall provide all necessary equipment, including hardware, software, programming, conversion kits, and installation materials to provide for the complete maintenance of the existing network data and telephone system. The telephone system is manufactured by NEC and supplied by AITC. The contractor shall operate and maintain the existing telephone systems over the lifecycle of this contract in compliance with accepted industry practices. The Contractor shall provide technical support and maintenance for the existing AITC and South Park Private
The contractor shall be responsible for performing and maintaining the Moves, Adds, and Changes (MAC), on the voice system and related applications and provide the programming. that includes the Automatic Call Distributor (ACD) and Interactive Voice Response (IVR).
NETWORK ENGINEERING AND ANALYSIS
The Contractor shall conduct on-going network analysis and engineering activities.
The Contractor shall contact the COR and designated AITC staff member within 15 minutes of identification of any unusual occurrence that may cause prolonged or serious interruption of service of more than 30 minutes. Written verification of initial contact shall be provided by the Contractor within 24 hours.
DATA BACKUP AND RECOVERY
All system data shall be the responsibility of the Contractor and must be protected from loss.
EMERGENCY MAINTENANCE CALLS
After receipt of an emergency maintenance call, the Contractor shall ensure a technician is on premise within one (1) hour. Emergency maintenance calls may be placed at any time, 24 hours a day/seven (7) days a week and may be oral or written.
ROUTINE MAINTENANCE CALLS
After receipt of a routine maintenance call, the Contractor shall initiate troubleshooting and repair within 24 hours. Once repairs are initiated, work shall continue until completed.
PREVENTATIVE MAINTENANCE SERVICE
The Contractor shall deliver a Preventative Maintenance Schedule identifying all preventive maintenance tasks to be conducted as defined by the manufacturer of the PBX or the manufacturer of the PBX peripheral product(s).
CERTIFICATE OF MAINTAINABILITY
At such time as the contract is terminated, expires contractually or upon request by the Contracting Officer, or designee, at any time, the Contractor shall issue, a "Certificate of Maintainability" for any or all equipment acquired and maintained under this contract.
Mandatory Certifications: Univerge SV8500, MA4000, AVST Call Express, NEC CallCenter Worx, Global Navgiator, Expense Management
Contractor Technical Support Center offering 24x7x365 telephone support and email address to submit MAC requests.
Past Performance data providing NEC Maintenance & MAC to other government or private entities.
Contractor personnel must pass a background check.
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