Once size doesn’t fit all in the cloud: Companies seeking more
service over self-service
Cloud services are often considered easy to turn on and off as needed, however they still require IT resources and expertise to configure and manage. For companies with ample internal IT resources, self-service cloud solutions may suffice. However, many companies need the management and 24x7 support that comes with a managed service, and that’s where INetU excels.
“We chose INetU because of its flexibility and proactive support. Our previous hosting provider gave us the basic technology, but INetU took it beyond the traditional hosting model and architected a solution fit for our needs,” said
As part of its commitment to customer satisfaction, INetU has worked through Direct Opinions, a certified Net Promoter Loyalty Partner, to engage customers in an annual survey. In 2014, INetU has achieved a 72 NPS, which is comparable to Apple, Nordstrom and Zappos. For context, Apple is the leader in Technology for NPS and its scores fall in the 66-72 range. Leading retailers that pride themselves on customer service include Zappos at 60 and Nordstrom at 75.
“When evaluating hosting providers, we needed one with a customer-first approach that could help us plan for business growth as well, which is why we chose INetU,” said
“For many businesses that rely on hosting for their business-critical applications, the self service model does not meet their need for continuous expertise and support,” said
INetU, the customer-centric cloud company, combines state-of-the-art managed cloud and hosting solutions with the industry’s premier service and support. Industry leading companies have chosen INetU for their reliable, flexible, secure and compliant hosting services to safely accelerate their business growth, while reducing their investment in managing their own IT infrastructure. The company’s global data centers, award winning hosting, technical expertise, and unique approach to managed services and support have earned the company the highest customer satisfaction scores in the industry. Visit www.INetU.net for more information.
fama PR for INetU