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Highest 3rd-Party NPS Score in Cloud Hosting Industry Validates INetU Commitment to Customer Success

June 24, 2014

Once size doesn’t fit all in the cloud: Companies seeking more service over self-service

ALLENTOWN, Pa.--(BUSINESS WIRE)-- INetU, the customer-centric cloud company, announced today that it has achieved the highest 3rd-party certified Net Promoter Score (NPS®) in the managed hosting industry. This validates that its customers believe the company is delivering the customer-centric experience and support they need for their business critical applications.

Cloud services are often considered easy to turn on and off as needed, however they still require IT resources and expertise to configure and manage. For companies with ample internal IT resources, self-service cloud solutions may suffice. However, many companies need the management and 24x7 support that comes with a managed service, and that’s where INetU excels.

“We chose INetU because of its flexibility and proactive support. Our previous hosting provider gave us the basic technology, but INetU took it beyond the traditional hosting model and architected a solution fit for our needs,” said Charles Mertz, President of CyberSwim, Inc. “Most important, the INetU approach to our relationship, whether it is service, support or technology, is centered on our business needs.”

As part of its commitment to customer satisfaction, INetU has worked through Direct Opinions, a certified Net Promoter Loyalty Partner, to engage customers in an annual survey. In 2014, INetU has achieved a 72 NPS, which is comparable to Apple, Nordstrom and Zappos. For context, Apple is the leader in Technology for NPS and its scores fall in the 66-72 range. Leading retailers that pride themselves on customer service include Zappos at 60 and Nordstrom at 75.

“When evaluating hosting providers, we needed one with a customer-first approach that could help us plan for business growth as well, which is why we chose INetU,” said Jon Bromling, Chief Technology Officer of PetroSkills. “INetU built such a strong relationship with us that we were on a first-name basis with the systems administrator that helped us with our migration. We trust INetU because of their transparency with us, the clear communications we receive from them and the processes they put in place to ensure our experience is exceptional.”

“For many businesses that rely on hosting for their business-critical applications, the self service model does not meet their need for continuous expertise and support,” said David Fowler, vice president of marketing, INetU. “Most companies also need hands-on support and continuous business planning to help them achieve their ongoing goals. INetU understands that not all clouds are created equal, and each customer has different needs for their IT environment. We have designed our services to provide the solution that best fits the customer’s business needs and we believe the NPS score is validation of our approach.”

About INetU

INetU, the customer-centric cloud company, combines state-of-the-art managed cloud and hosting solutions with the industry’s premier service and support. Industry leading companies have chosen INetU for their reliable, flexible, secure and compliant hosting services to safely accelerate their business growth, while reducing their investment in managing their own IT infrastructure. The company’s global data centers, award winning hosting, technical expertise, and unique approach to managed services and support have earned the company the highest customer satisfaction scores in the industry. Visit www.INetU.net for more information.



fama PR for INetU

Jessica Harrison, 617-986-5024

inetu@famapr.com

Source: INetU


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Source: Business Wire


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