The bank is using a system of voice biometrics, already used by customers in its high net worth banking arm, which it will roll out to 12m retail customers next year.
The system works by storing a recording of the customer's voiceprint, which can then be used to identify them in just 10 seconds.
From next year customers will have a brief conversation with a customer service agent, during which time their voice biometrics are checked, before they login to their banking. The bank says it will reduce fraud and increase security.
Most Popular Stories
- Steve Ballmer Files Six-Figure Counterclaim vs. Steve Gordon
- Creepers! Microsoft Buys 'Minecraft' Maker for $2.5 Billion
- Back to School, Even in Immigration Jail
- Hispanic Buying Power Slow but Growing in South
- When to Say No to Investors, Yes to Mentors
- Apple: Record iPhones 6 Orders on 1st Day
- U.S. Factory Output Slowed 0.4 Percent in August
- Is a Mayweather, Pacquiao Big-Money Fight Possible?
- Clinton: 'Fabulous to Be Back' in Iowa
- DOJ Launches Program to Thwart U.S. Extremists