Some residents did not receive bills after the
"The meters were being read, the bills were being calculated, but just at the end of printing, there were still a handful of problems," Utilities Director
It took the city about two months to fix the issue, according to Childs. "Unfortunately, it was the last group, or listing, of bills, and were the same customers in each group. So that's why there were the same bills not being sent out in two months," he said.
Neighborhoods that were impacted once by the printing issues include
However, general billing issues -- including untimely bills, bills not received, or bills not having been generated -- are still being addressed, according to the department's report.
The report identified several reasons why the bills would not be sent out to customers, including incorrect addresses, incorrectly inserted bills, incorrectly sprayed postal codes or programming on the postal spray, or lack of printing entirely.
One reason the bills weren't printing was due to a lack of server space, the report read. Bill print files are extremely large, causing the last bills in a daily run to not be generated.
"The city staff has gotten much better at identifying issues as they arise as early as possible," Bigler said.
Childs assured that no customers would have their utilities shut off as a result of the delayed bills, and that the city is working individually with customers who have experienced these issues.
"The city has almost 30,000 utility bills moving to a new system. We had our issues and we tried to address them as soon as we could," Childs said. He estimates that "50 or 60" customers were affected.
"We're not shutting people off because they didn't receive a bill for two months," he said. "A lot of people called up and still made the payments. We have some extraordinarily conscientious customers."
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