News Column

NETGEAR Becomes Only Networking Vendor to Offer Lifetime 24/7 Technical Support for Business Products

June 25, 2014



By a News Reporter-Staff News Editor at Telecommunications Weekly -- NETGEARŪ, Inc. (NASDAQGM: NTGR) (www.netgear.com), a global networking company that delivers innovative products to businesses, consumers, and service providers, has expanded warranty and customer support coverage for many of its business-class products including the ProSAFE line of switches, firewalls, wireless controllers, and access points, as well as for business-class ReadyNAS and ReadyDATA storage products. As a result, NETGEAR is now the only networking vendor offering Lifetime Technical Support* available 24 hours a day to its customers.

Additionally, in order to better serve customers quickly and efficiently, the company is now offering Next Business Day Shipping* coverage that aligns with the full length of its hardware warranties on business products. For example, the ProSAFE switching, wireless and firewall products with Lifetime Hardware Warranties will now receive Lifetime Next Business Day Shipping. Business-class ReadyNAS and ReadyDATA storage products that already offer an industry-leading 5-Year Limited Hardware Warranty will now include 5-Year Next Business Day Shipping coverage. This streamlined policy will save time and make things easier for customers and resellers.

"Here at NETGEAR, we have 100 percent confidence in the quality and reliability of our products, and our expanded warranty and around-the-clock support program for our business products conveys that attitude to our customers, systems integrators, and channel partners," said John McHugh, senior vice president and general manager for NETGEAR Commercial Business Unit. "We want to make it as simple as possible for them to install and use our products, whenever they need assistance and no matter the time zone. Our new warranty policy offers our customers a crystal-clear view of how we are here to help them."

Keywords for this news article include: NETGEAR Inc.

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Source: Telecommunications Weekly


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