"Business Methods and Systems for Facilitating and Ensuring Online Transactions through Live Video and Audio Conferencing and Recording" in Patent Application Approval Process
This patent application has not been assigned to a company or institution.
The following quote was obtained by the news editors from the background information supplied by the inventors: "The present invention relates to e-commerce business methods and systems, and more particularly to methods and systems for facilitating and ensuring online transactions through live video and audio conferencing and recording.
"For customers who purchase commodities or order service from web-based merchants or service providers or individuals who put on ads to sell new or used items, their most critical concerns are whether the transaction is reliable, whether the payment mechanism is secure, whether the merchant, service provider, or individual is trustworthy, whether the product or description and characterization is fully understood and meets their expectation, whether the conditions and terms of the service are clear and well understood before they order the service.
"Customers who buy stuff online sometimes worry whether they made the purchase in a correct manner or selected the right item or shipping method. Sometimes, customers have concerns that there may be corrupt companies that engage in unethical practices. There are also customers who prefer to complete business with a customer representative instead of an automated system. This live operation give customers the feeling that they are talking to the representative face to face when dealing with business, purchasing products, or ordering services.
"Therefore, it is advantageous to provide customers a chat room and multi-party conference type of tools to let customer view the representative they are dealing business with, much like the traditional more interpersonal face-to-face communication. It is also advantageous to provide customers an online financial service that records the online transactions by audio and video to ensure the reliability of the transaction. It will also be advantageous to provide customers options for recording the sales and contracting process to ensure that all the transaction is transparent and there is no hidden hole or traps associated with the transaction.
"It is also beneficial to the web-based merchants or service provider or individuals who put ads to sell used or new items because there will be less argument or complaints or returning goods due to customer's dissatisfaction."
In addition to the background information obtained for this patent application, VerticalNews journalists also obtained the inventors' summary information for this patent application: "One object of the present invention is to provide an online transaction platform that will provide customers a virtual meeting (chat) room with rich media to meet (view and talk) with representatives from an online payment service provider who help to facilitate and ensure online transactions (payment)'s quality and protects customer's privacy. The online transactions (payments) will be text, video, and audio recorded.
"Another object of the present invention is to provide an online transaction platform that will provide customers a virtual meeting (chat) room with rich media to meet with representatives from web-based merchants and service providers ('merchant' hereinafter) so that the customers can view and talk to the representatives in order to get a better understanding of the commodities and services that they are interested in. Once the customer decides what merchandise they would like to buy, they will be redirected to the representatives who deal with payment. The online transactions including sales and payments will be text, video, and audio recorded.
"An e-commerce business method and system for facilitating and ensuring online transactions quality and security is disclosed in the present application. Such an online payment service method and system enables payments and money transfer to be made through the internet for online merchants and individuals. One embodiment of said online payment service method and system comprises: payment instruments including establishing a customer's payment service account, processing fund transfer from the customer's payment service account, processing credit card or debit card or wire transfer from bank to pay the merchant for the products or services; audio and video communication with customers; chat box for text entry; multi-party conferencing tool; real time video and audio recording the transaction process; encrypting customer's information; database for storing customer's information, and audio and video transaction record files; a website for customers to view their accounts and perform actions; applications similar to the website but optimized for mobile devices usage utilizing the mobile devices keyboard, microphone, and video camera; video and audio recording capability; and a link to be displayed on the web-based merchant's website or app to redirect customers to the payment service provider's website or app to complete transaction (payment).
"The more important features of the invention have thus been outlined in order that the more detailed description that follows may be better understood and in order that the present contribution to the art may better be appreciated. Additional features of the invention will be described hereinafter and will form the subject matter of the claims that follow.
"Before explaining at least one embodiment of the invention in detail, it is to be understood that the invention is not limited in its application to the details of construction and the arrangements of the components set forth in the following description or illustrated in the drawings. The invention is capable of other embodiments and of being practiced and carried out in various ways. Also it is to be understood that the phraseology and terminology employed herein are for the purpose of description and should not be regarded as limiting.
"As such, those skilled in the art will appreciate that the conception, upon which this disclosure is based, may readily be utilized as a basis for the designing of other structures, methods and systems for carrying out the several purposes of the present invention. It is important, therefore, that the claims be regarded as including such equivalent constructions insofar as they do not depart from the spirit and scope of the present invention.
"The foregoing has outlined, rather broadly, the preferred feature of the present invention so that those skilled in the art may better understand the detailed description of the invention that follows. Additional features of the invention will be described hereinafter that form the subject of the claims of the invention. Those skilled in the art should appreciate that they can readily use the disclosed conception and specific embodiment as a basis for designing or modifying other structures for carrying out the same purposes of the present invention and that such other structures do not depart from the spirit and scope of the invention in its broadest form.
BRIEF DESCRIPTION OF THE DRAWINGS
"Other aspects, features, and advantages of the present invention will become more fully apparent from the following detailed description, the appended claim, and the accompanying drawings in which similar elements are given similar reference numerals.
"FIG. 1 is the disclosed system and method for facilitating and ensuring online transactions whereby the customer can see the online payment service provider's representative while making payments and the online transactions can be video and audio recorded.
"FIG. 2 is a flowchart of processes for embodiment 1 of the disclosed system and method.
"FIG. 3 is a flowchart of processes for embodiment 2 of the disclosed system and method.
"FIG. 4 is a flowchart of processes for embodiment 3 of the disclosed system and method."
URL and more information on this patent application, see: Cavazos, JR.,
Keywords for this news article include: Patents.
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