ServiceNow Helps Vitamix Manage and Automate Enterprise-wide Services
to Transform its Global BusinessHuman Resources — The IT team at Vitamix worked with the HR
team to develop a collection of catalog items to automate processes
across the entire employee lifecycle—from onboarding to separation.
Hiring managers leverage the self-service portal to request equipment
for new hires and initiate other key processes. A knowledge base of
how-to articles gives new employees faster access to resources they
need such as how to use their computers, reserve conference rooms,
request time off and reset their passwords.
Operations Maintenance — The IT team extended the service
catalog to manage and automate maintenance incidents and requests
across its manufacturing facilities. Monthly analytics reports help
the team track performance down to individual manufacturing lines,
devices and stations, streamlining communications between the product
support and manufacturing teams. Automating what once were manual
tasks has resulted in significant gains in manufacturing efficiencies.
Facilities and Space Management — The IT team created catalog
items to automate the workflows associated with common facilities
tasks such as scheduling campus-wide events and employee moves as well
as using the Facilities plug-in to manage work orders for housekeeping
and maintenance activities.
SANTA CLARA, Calif.--(BUSINESS WIRE)--
(NYSE: NOW), the enterprise IT cloud company, today announced that
Vitamix , a world leader in high-performance blending equipment for home
and commercial use, is using ServiceNow software-as-a-service to
automate services within IT and across the business to accelerate growth.
As Vitamix grows operations, the company is continually looking for more
efficient ways to scale and automate the many enterprise services that
support its business. This includes IT operations, onboarding employees,
production maintenance and facilities management. In the past, employees
relied on email, SharePoint and other systems that were not integrated
or automated for service delivery.
Vitamix began using ServiceNow to create a single system of record for
IT to automate tasks and standardize processes. The company introduced
incident management and a new self-service portal, incorporating service
catalog and knowledge base. Vitamix then extended capabilities into the
“The biggest impact of using ServiceNow is that many of Vitamix’s
repetitive tasks are now automated and streamlined, allowing our
business users to deliver more strategic impact,” said Heather Brizzi,
service desk manager, Vitamix. “As a company that manufactures
high-performance products, we are driven to achieve high performance in
our operations—especially in the way we get work done. With ServiceNow,
our IT team is helping Vitamix achieve that goal.”
To speed automation, the IT team also integrated ServiceNow and Cisco
Agent Desktop. This allows a new query record to be automatically
created before a call by an employee to the support team is even picked
up. The support team also has visibility of a caller’s previous
incidents and requests before engaging, which has led to improvements in
overall customer satisfaction.
Vitamix is currently reviewing the next release of ServiceNow to take
advantage of its newest features and advances. Vitamix plans to continue
extending the capabilities within ServiceNow to automate other services
including preventative maintenance for both production and facilities
Vita-Mix® Corporation (“Vitamix”) is a privately held family-owned and
-operated company founded in 1921 that manufactures high-performance
blending equipment for home and commercial use. The company’s commercial
customer list reads like a “Who’s Who” of major restaurant
chains, and gourmet chefs say their Vitamix machines are as important to
them as their knives. A recognized leader in marketing and product
innovation, Vitamix founder William G. “Papa” Barnard created one of the
first infomercials in 1949 to demonstrate how the Vitamix blender could
help people improve their health with whole foods, and the company
developed the first true commercial blender in the early 1990s, which
ignited the smoothie movement. Vitamix, whose products are known
worldwide for their performance, durability, and reliability, continues
to win awards for product innovation and is a recipient of the
president’s prestigious “E” Award for Exports. Headquartered in Olmsted
Township, Ohio, 19 miles from Cleveland, Vitamix products are
manufactured in Northeast Ohio and sold in approximately 100 countries.
For more information, please visit www.vitamix.com.
ServiceNow is the enterprise IT cloud company. We transform IT by
automating and managing IT service relationships across the global
enterprise. Organizations deploy our service to create a single system
of record for IT and automate manual tasks, standardize processes and
consolidate legacy systems. Using our extensible platform, our customers
create custom applications and evolve the IT service model to service
domains inside and outside the enterprise. ServiceNow transforms IT from
the department of no to the department of now. For more information,
ServiceNow and the ServiceNow logo are registered trademarks of
ServiceNow. All other brand and product names are trademarks or
registered trademarks of their respective holders.
Colleen Haikes, 408-816-2592
Kim McCrossen, 781-684-6253