Rapid Value and Exceptional User Experience Deliver Next Generation of
Fast, Flexible IT Service Support and Delivery
When implementing SaaS-based IT service desk solutions, customization
and integration are the most common problems.
Infrastructure and operations organizations report that SaaS solutions
are not quicker to implement than on-premises solutions.
I&O organizations report that SaaS solutions have not led to a
reduction in staff supporting the tool.
NEW YORK--(BUSINESS WIRE)--
CA Technologies (NASDAQ: CA) today unveiled CA
Cloud Service Management, a mobile-ready, SaaS-based IT Service
Management (ITSM) solution that delivers simplicity and speed across the
CA Cloud Service Management is designed with a unique ‘configure, don’t
code’ approach that offers implementation in weeks, not months, without
new development and maintenance resources or complex upgrades. In fact,
service delivery and resource provisioning can be automated in just a
few minutes. And, it provides a consumer-like experience to accelerate
adoption and empower end users.
“The explosion of applications and devices deployed in the enterprise
has made service delivery a cornerstone of employee and business
productivity. CA has designed a solution that unlocks the full potential
of SaaS by focusing on what matters to customers – employee
satisfaction, speed of deployment and reduced cost of ownership,” said
Lokesh Jindal, general manager, IT Business Management, CA Technologies.
To further simplify the test and buying process, CA is offering
customers a demo
and free trial.
New Solution Challenges Traditional Products To Unlock SaaS Value
A recent Gartner survey* of early-ITSM SaaS adopters specifically stated
CA Cloud Service Management was built to address these challenges and
drive sustained value for IT teams and end users. Key benefits include:
An intuitive and elegant user interface with modern search and
A rich mobile experience for end users to request services, assets and
support from any device
True “drag-and-drop” workflows that can be built in minutes
Dynamic “in-app” guidance that accelerates initial setup
Asset management and discovery
Advanced, self-service reporting and dashboards
“Solutions like CA Cloud Service Management can deliver on the promise
of SaaS ITSM by focusing on efficiently meeting the core needs of user
personas rather than a sophisticated technical platform that’s difficult
to maintain and upgrade,” said Robert Young, Research Manager,
Enterprise System Management Software, IDC.
CA Cloud Service Management became available on May 30. Beta testers
and users have provided favorable feedback:
“Initially we were concerned that CA had under scoped the solution
implementation for one of our major customers, but we quickly learned
that CA Cloud Service Management’s unique approach had eliminated much
of the traditional development work associated with service management
implementations,” said Carey Blunt, Global Service Desk Chief Architect,
Fujitsu. “CA Cloud Service Management is functionally-rich and
easy-to-implement, with standardized and preconfigured ITMaaS
capabilities that breathe fresh air into the ITSM market.”
“All too often, sound service management adoption suffers with
sophisticated solutions that may be stacked with features but are just
too difficult to use and costly to maintain,” said Dan Timko, president
and Chief Technology Officer of Cirrity. “CA Cloud Service Management
gave us the capabilities we needed to service our customers while also
allowing for an accelerated implementation and time to value.”
“We’ve come to rely on CA Technologies for feature-rich yet easy-to-use
service management functionality that makes IT life easy for us and our
growing customer base,” said Krishna Prasad, CSO at UST Global.
“We have been a CA Cloud Service Management customer for several years
and are very excited to be a part of the product’s evolution,” said
Nathan Unsworth, EUC Practice Lead at CSS Corp. “As an MSP, a key factor
to our success with the platform has been its usage simplicity and ‘less
than one full-time employee’ approach to configuration, deployment, and
CA Cloud Service Management further expands CA Technologies Management
Cloud offerings launched earlier this year with the industry’s
first, comprehensive Management
Cloud for Mobility – a suite for mobile content, application and
device management delivered as a cloud service.
*Gartner “Survey Analysis: How to Interpret SaaS-based IT service desk
tool myths, reality and recommendations”, Jeffrey Brooks, Jarod Greene,
Chris Matchett, October 8, 2013.
and Free Trial
Live launch webinar with Gartner on June 17, at noon ET entitled “Increase
IT Self-Service Adoption & Satisfaction”Product
Follow CA Technologies
About CA Technologies
CA Technologies (NASDAQ: CA) provides IT management solutions that help
customers manage and secure complex IT environments to support agile
business services. Organizations leverage CA Technologies software and
SaaS solutions to accelerate innovation, transform infrastructure and
secure data and identities, from the data center to the cloud. Learn
more about CA Technologies at www.ca.com.
Copyright © 2014 CA. All Rights Reserved. One CA Plaza, Islandia, N.Y.
11749. All trademarks, trade names, service marks, and logos referenced
herein belong to their respective companies. HDI is being paid a fee by
CA in relation to this survey and the presentation reflects HDI’s views,
analysis and conclusions.
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Brian Harris, 631-342-6508
Source: CA Technologies