Mrs Adesola (not real name), a customer at the Jibowu, Yaba, branch of
She told **Daily Independent*** weeks later that she immediately lodged a complaint at
"I was told they would work on it, that I should hold on because my case was fresh (meaning there were other similar cases before mine). I left the bank's premises. But after some weeks and I did not receive any notification that the account has been credited with the amount, I went to
After two weeks of daily visits to
Unfortunately Mrs. Adesola did not receive any more communications on the matter for some more weeks, following which she chose to escalate the matter further. This reporter was contacted via telephone on
According to her, "I have been going to Skye bank, but they have refused to give me my money... instead, they have been dribbling me since then, I don't what to do to get my money back... . Please help me, I work to get my money and I cannot afford to loss such an amount!"
When **Daily Independent** contacted
But that meant the complainant had to wait a little longer without her money, as our correspondent later learnt that the problem was due to an ongoing systems upgrade at the time by
Assurance to the contrary did very little to assuage her fears, not even a promise to further take the matter up with the appropriate department of the Central Bank of
This kind of experience has made many swear never to have anything to do with an ATM card or the machine, no matter attempts made to convince them to the contrary.
This reporter had a different kind of experience on Monday, when he used his Zenith Bank ATM card on an
Not everyone is that lucky. There was the case of a lady in her 20s, into whose account some money was paid by her elder sister to enable her shop for an upcoming wedding. She was at her bank branch on that Saturday morning in the company of her mother to take the cash. They were supposed to go to one of the major markets on the
Worried by these and other incidences that tend to dent its bid to increase confidence in the nation's payment system, and conscious of the need to ensure the success of the ongoing cashless initiative, of which the ATM infrastructure is a key element, the CBN has expressed worry at the way banks continue to shortchange their customers through non-dispense or partial dispense errors from their ATMs that are not reversed.
On Monday, the apex bank, in a circular dated
Banks that fail to comply with the directed, according to the CBN circular referenced: BPS/DIR/CIR/01/008, titled "non-refund of monies to customers shortchanged by ATMs' non-dispense or partial dispense error," risk "appropriate sanctions for non-compliance."
The circular to all banks, signed by 'Dipo Fatokun, Director,
According to Fatokun, "this issue was brought to the notice of the chairmen of the Committees of Heads of e-Banking and Heads of Operations (of banks), at meeting held on
A major outcome of the said meeting, the CBN recalled further, "was that banks were directed to reconcile their accounts with a view to returning such monies to their owners.
"You are by this circular directed to return all the monies in your possession as a result of the ATM non-dispense or partial dispense error, not later than
For the avoidance of doubts, the apex bank noted that going forward, and "in compliance with Section 9.1 of the Guideline for Card Issuance and usage in
This is seen as yet another move by the CBN to boost customer confidence, as part of promoting cashless society, where more of transactions are done through alternative payment channels, including the ATMs.
The cashless policy is billed to go live nationwide from
Today also, Nigerians are very much at home with ATMs, Point of Sales (PoS) terminals, internet banking and various card products.
In compliance with Section 9.1 of the Guideline for Card Issuance and usage in
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