That's what one consumer is telling Kohl's in a federal lawsuit that claims the department store is stalking her and harassing her by phone over an overdue credit card bill, calling her at all hours of the night over what she calls a measly
"They started harassing me over
She stressed: "I just want them to stop harassing me."
Ratliff is counting on a federal law to help make that happen.
In her lawsuit filed Monday in
Ratliff's lawsuit cited 22 such phone calls in one week alone in May. But, Ratliff has to prove Kohl's was negligent in making those calls, and willfully violated the federal law.
Kohl's officials were not readily available for comment. No attorney of record is yet listed in court documents for Kohl's.
According to Ratliff's lawsuit, the Kohl's phone calls -- which included both automated and live operator calls -- started in November of 2013. Until then, she said, she paid her bill in full every month and that her total credit line was
Shortly after the calls started, Ratliff asked an employee to stop calling her and that she would pay the bill within two weeks. The phone calls continued. Most of the time she hung up; other times she told them they had the wrong number.
Ratliff then got a "block-it" app on her phone, but calls somehow still got through, she said. They would call
After blocking the call, Ratliff was contacted by the
Ratliff, who works as an auditor at a hotel, said she has no other credit cards and that she just wants Kohl's to leave her alone. She'll take care of the bill, she said, adding the calls just have to stop.
"(Ratliff) is annoyed and feels harassed," the lawsuit states.
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