News Column

A moving testimony to accessible banking

June 15, 2014

Martin Hannan

VISUAL evidence of the RBS group's strong partnership with the Royal Highland Show will be on site during the four days of the event - one of the bank's eye-catching mobile branches will enable customers to do their banking without leaving the venue.It's an extension of the UK-wide service provided by the RBS mobile branch fleet, which sees its 20th vehicle come into service on the first day of the show, based at Haddington in East Lothian to serve customers down to the eastern Borders.Lindsey McHale, RBS's mobile branch fleet co-ordinator, points out that this service was introduced as long ago as 1946 - originally to help the weavers around Stornoway - and has been a regular attender at the Royal Highland Show ever since RBS became a partner of the event in 1981."This year we will have one of our newer vehicles there," says McHale. "It's a big event for us and we look forward to it." With 15 mobile branches in Scotland, and four in England and Wales, the mobile service is a real benefit for rural communities, with staff often going beyond the call of duty to assist customers.McHale says: "We encourage all our staff to look on the mobile branches as a community asset rather than just a tool of the trade. For that reason, we take them to a lot of community events, such as local fairs and highland games, and we encourage our mobile branch managers and principal drivers to become ambassadors for those communities."There is a lot of responsibility required of our mobile branch staff, and they create a real bond with our customers in rural communities."They help a lot of people who can't travel to do their banking, and it's worth noting that we have facilities on board each branch for customers with disabilities, whether they are hard of hearing, have impaired sight, or need help with access."The bank is showing its support by investing in new vehicles. Frankly, it's a nice part of our banking world that is sometimes overlooked."

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Source: Scotland on Sunday

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