IT departments must free themselves from the pressures of tactical
necessities before they can be seen as key contributors to business
strategy and operational excellence
Exploring IT strategy, current pain points, and how organizations plan to invest over the next three years, the research polled the opinions of 100 senior IT decision-makers at -based enterprises. It found that cloud computing (53%), security (41%) and mobile workforce (43%) will be key areas of investment, although the majority of respondents (76%) expect their IT budgets to remain the same or decline. This finding confirms that IT departments must make a dramatic shift to free-up resources through enhanced automation and self-service in order to see an increased budget.
Some of the results were concerning, highlighting an urgent need for IT to provide more business value. Half the respondents rated the relationship between the IT department and the business as “poor,” and 65 percent identified a pressing need to improve end user experience and service.
Organizations have also started looking at enterprise app stores to improve user productivity via self-service. But the majority (70%) stated that current solutions were missing key features, asserting that enterprise app stores ideally needed to offer all IT services – not just access to applications. Almost half (46%) said their department spends most of its time on general IT tasks, and a majority (84%) would prefer their teams to focus their time and efforts on more innovation and strategic activities.
“The daily tasks required to simply keep IT systems afloat and users up and running can be incredibly time consuming. Yet, IT decision makers are keen to give end users the simple and intuitive experience they are already familiar with from their personal lives. But with so many resources aimed at keeping the lights on, many IT departments find themselves falling far short of their own – and the business’s – expectations,” said