Yesterday, U.S. Senator
In particular, Portman focused on IT issues plaguing the
Video of Portman's remarks and questions can be found here. Excerpts are below:
"We are here on a very important mission and that is to talk about the state of technology in the federal government and some of these technology projects, IT projects, have been problematic to say the least. We're here to look at some of those problems and see how we can fix them...
"We also need to look at the workforce. We need to be sure that we have some of the best technical folks possible to carry out some of these difficult projects that you have. We have seen this with VA recently.
"In 2013, just last year, an inspection concluded that staff members did not consistently and correctly use the...tracking systems. In clinics, more than half the schedulers reported that they had not received any training. My question to you is, do we have improperly trained schedulers here and, if so, why? And what are we going to do about it? An IT system's strengths, obviously, are irrelevant if the people charged with using the system can't interface with the system...
"There was plenty of evidence that we had a problem here, and it has come to light with these extreme examples, but really when you look back over the last ten years, GAO and your own IG have identified some of the problems and its difficulty in using this system...[In} certainly a lot of - 70 percent - of VA centers there were at least some instances of people going around the system, improper training, more than half the schedulers not receiving training. Why did we miss those flags?"
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