News Column

Future branch banking experience unveiled

June 11, 2014



NCR Corporation on Tuesday showcased future branch banking experience technologies in Dubai and said small size bank branch can do a lot with very limited staff.



The new solutions include technologies that merge the branch and ATM channel, such as NCR Interactive Teller and Interactive Banker. NCR Interactive Teller allows customers to bank with a live video teller and conduct up to 95 per cent of typical teller transactions, extending its capabilities far beyond that of today's ATMs.







The company official mentioned that bank can set up 250 square feet unstaffed branch and 1,000 square feet staffed branch by using its latest products. Without disclosing the name Habib Hanna, managing director for South Gulf and Pakistan region, said that a number of clients are considering to adopt new machines from NCR. "We are unveiling NCR Interactive Teller and Interactive Banker for the first time in the world here in Dubai and we hope some banks in the UAE will start using this new innovative product this year," Hanna told Khaleej Times.







Interactive Teller allows a live teller to take remote control of the device while engaging the customer over two-way video, providing a personalised experience. NCR also introduced NCR Interactive Banker an innovative technology that helps banks to rethink their branch environment, including reducing the size of branch footprints, by using an advanced financial services kiosk paired to sophisticated teller software. This technology allows branch employees to move from one station to another with complete visibility of customers' needs and personalities through robust customer data transmitted to a tablet PC.







"A streamlined omni-channel approach to banking services ensures a consistent consumer experience, whether they access their banking service via a mobile, tablet or visiting a branch in person," said, Stelios Fragkos, vice president, financial sales for Asia, Middle East and Africa region. "NCR's Cx Banking omni-channel platform delivers a unique and compelling consumer experience across all digital and physical channels - mobile, online, branch, and ATM."







abdulbasit@khaleejtimes.com




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Source: Khaleej Times (United Arab Emirates)


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