Notice Type: Special Notice
Subject: Microsoft Office 365 Support Services
Classification Code: D - Information technology services, including telecommunications services
Solicitation Number: MCC-14-RFQ-0061
Place of Performance (address): 875 15th Street
Place of Performance (zipcode): 20005
Place of Performance Country: US
THIS ANNOUNCEMENT IS FOR INFORMATIONAL PURPOSES ONLY. Under the authority of FAR 6.302-1,
To address these issues, MCC requires:
* An assigned Microsoft Technical Account Manager (TAM) who will serve as a liaison between MCC and the service delivery staff. The TAM is also responsible for arranging Premier Support services to meet business requirements, manage escalation to other resources, and expedite problem resolution.
* Direct access to various
* Quick and comprehensive resolution of product support requests, troubleshooting and hot-fixes as necessary to address MCC technical issues.
* Problem resolution support 24 hours a day, 7 days a week.
These services will help with deployment of additional Office 365 Services and resolution of issues that relate to the Office 365 subscription.
In addition, training and education services are required to empower the MCC to make the most of the Office 365application and to provide technical information to assist in the design, development and deployment of
The period of performance is for one (1) year.
THIS NOTICE OF INTENT IS NOT A REQUEST FOR COMPETITIVE PROPOSALS. All responsible sources that feel they should be considered qualified to provide the foregoing services may submit a response to this notice within 15 days of notice publication to
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